Job Description

10+ years of experience

in automotive repair, service management, or shop leadership. Strong automotive technical knowledge (ASE certifications preferred). Proven experience managing technicians and service staff. Excellent communication, leadership, and organizational skills. Ability to interpret diagnostics, repair estimates, and service reports. Proficiency with shop management software and digital inspection tools.

Operations & Management

Oversee daily shop operations, including scheduling, workflow management, and resource allocation. Maintain a clean, safe, and compliant work environment in accordance with industry standards and regulations. Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality.

Staff Leadership

Lead, train, and motivate technicians, service advisors, and support staff. Conduct performance reviews, coaching, and skills development programs. Recruit and retain high-performing team members.

Customer Service & Sales

Ensure exceptional customer service by resolving concerns and maintaining high satisfaction levels. Manage service sales, estimate approvals, and customer communication. Drive revenue growth through effective service recommendations and upselling where appropriate.

Technical & Quality Oversight

Review repair work, diagnostics, and quality control checks to ensure safety and accuracy. Stay current with automotive technology, diagnostic equipment, and repair techniques. Assist with complex repair decisions and technical troubleshooting when needed.

Financial Management

Manage budgets, cost control, and profitability targets. Track KPIs such as labor efficiency, productivity, cycle times, and customer retention. Oversee parts procurement, vendor relationships, and inventory management.
Job Type: Full-time

Pay: AED20,000.00 - AED30,000.00 per month

Ability to commute/relocate:

Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Managerial position for Automotive repair centre: 10 years (Required)
Language:

* Arabic (Preferred)