Manager - Digital Strategy At Horizontal Digital, we hold ourselves to one key belief: You\xe2\x80\x99re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone. We use these values to fuel superior results: Lock arms We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging our clients and communities to deliver the greatest good. Show hustle We\xe2\x80\x99re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional. Embrace change From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what\xe2\x80\x99s next. Elevate empathy We listen before we take action. This means understanding various perspectives and holding ourselves to a higher standard of accountability. Never settle We motivate each other to push past the easy answers and collectively arrive at more significant, inspiring ideas. But enough about us. Let\xe2\x80\x99s talk about you. As a Digital Strategist, you will serve as a key strategic advisor to our clients as they embark on their digital transformation journey. You are highly proficient in design thinking principles, providing the vision and basis to articulate a holistic customer experience strategy. Viewed as a trusted partner by the client, you have the innate ability to zoom- in/out across the business landscape, discerning and translating complex needs, and developing foundational strategies, while collaborating with cross-functional teams to drive successful digital outcomes. You bring strong industry and digital credentials and can efficiently operate at the intersection of data, technology, and creative domains. An indulgent problem-solver, an obsessive customer advocate, and a life learner, you are inspired by innovative and potentially disruptive digital possibilities, harnessing this thinking to craft bespoke strategies, driving to help clients deliver a world-class product and service experiences. What you\xe2\x80\x99ll do:

• Lead the cross-functional client engagement team as part of the initial Discovery phase, with a specific focus on eliciting and understanding incumbent business challenges and opportunities, foundational gaps, and pain- points, as well as pillars for the aspirational future state-connected digital experience. Assess qualitative and quantitative aspects of the client\xe2\x80\x99s current state in conjunction with additional market/industry/competitive research to help articulate a future vision and guiding strategy. Act as a visionary and client partner to develop ideas and thoughts into meaningful solutions Lead on client facing activities and not be afraid to challenge clients throughout best on best practice and experience. Create phased roadmaps aligned to customer needs, best practices, and a logical roll-out. Challenge clients and act as their sparring partner to drive outcomes. Collaborate closely with cross-functional team members to develop insight-oriented deliverables to guide the development of an achievable digital roadmap and provide the basis for successful mobilization of the implementation phase. Serve as a subject matter specialist and strategy leader in all thing\'s customer experience and digital, leading the way in defining the future vision while exceeding brand and customer needs Manage day-to-day interactions with client stakeholders associated with data collection and validation, hypothesis development, analytical insights, and out-of-box thinking as it relates to the development of the overall digital strategy.