Job Description

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:





This position is responsible for the development and implementation of Digital Operations across Emerging Markets, specifically in Digital Services in retail operations, Point-of-Sale Systems, and Backend Operations.

The role requires fostering close and continuous cross-functional collaboration between key departments, including but not limited to Global Product Owners, IT, Retail/Back Office, and Supply Chain. The successful candidate will be expected to enhance operational efficiency by analyzing existing processes, identifying areas for improvement, developing optimized solutions, discovering new opportunities in collaboration with the global team and ensuring their seamless rollout to end-users.



KEY RESPONSIBILITIES:


Ownership of systems and digital solutions related to Retail operations (Harmony app, aLP, TaxFee) Point-of-Sale systems and Payment integration programs, BackOffice, HeadOffice etc. Collaborate with the EM Retail management and Global product owner teams to ensure the effective implementation of EM priorities - with emphasis on Digital solution implementation. Cooperate cross-functionally with Store Operations. Hub Retail. Tech, Merchandising, SCM, IT, Finance and Back Office functions in Hub and Cluster. Prepare and handle SIT and UAT stages in terms of project management and hardware management. Manage and drive the pilots for Digital solutions and then implement the developed key initiatives across the Market in consultation with business partners such as Retail Directors, District Managers etc. Organize and facilitate the required meetings to inform and motivate the organization for the assigned key initiative(s). Document the developed know-how related to the assigned key initiative(s) and make it easily available for the organization. Create learning content for involved teams and manage updates and improvements. Deliver training and related material to drive effective and efficient operations within the respective functions impacted by the solutions. Check and review all existing policies and standards (internal and external) and provide necessary updates on a regular basis according to new systems and tools. Prepare new guidelines for respective markets/districts based on Market EM requests. Manage the processes that identify and implement significant improvement opportunities to support digitalization and Back Office. Develop standards of performance, tools and services based on process innovation and best-in-class practices for Digitalization. Manage and coordinate the development and testing of new processes and procedures Ownership of system and digital solutions related to Omnichannel and Retail services, Point-of-Sale systems, BackOffice, HeadOffice etc. Work closely with Process Improvement FoH and Digital teams to create a holistic store ecosystem benefiting from reciprocal interaction between FoH and BoH operations, tools and services. Work with ongoing requests and demands for improvements and lead the process of fixing current issues.




AUTHORITIES:


N.A.




KEY RELATIONSHIPS:




Retail & digital operations - HUB Retail Excellence - Clusters IT - global and regional SCM Business Solutions Store Development Merchandising Human Resources and Retail Training




KNOWLEDGE, SKILLS AND ABILITIES


:


LCS/aLS/SSM/SAM apps knowledge and understanding coupled with project management skills Retail processes understanding (BOH operations) Influencing skills Ability to work effectively within a team environment and under pressure Strong analytical skills and an innovative thinker Good planning, communication and presentation skills, with the ability to work and deliver in changing environments Solid project management skills from initiation to closure Analytical mindset and an innovative thinker Advanced user of MS Office suite of products Fluent in English Additional languages are an advantage Geographically mobile




REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:




University degree and/or commercial training in the area of Finance, Accounting, Economics, Marketing or Sales is preferred (or similar business experience) 2-4 years retail operations experience Digital tools/Checkout solutions knowledge and understanding are a must Minimum one-year project management experience

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.




COURAGE: Speak up when you see an opportunity; step up when you see a need..


OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.


INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.


TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.


INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.


RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

JOB TITLE:
Manager Digital Retail EM
BRAND:
LOCATION:
Dubai
TEAM:
Retail
STATE:
Duba
COUNTRY/REGION:
AE
CONTRACT TYPE:
Full time
NUMBER:
530385
DATE:
Jun 23, 2025