Job Description

Job Purpose

The Sales & Leasing Performance Unit (PU) is responsible for defining, governing and enabling best-practice Sales & Leasing standards across Qiddiya. The unit supports Sales & Leasing Operations by developing and managing policies, procedures, standardized documents, templates, tools and performance frameworks that ensure consistency and scalability across asset classes. It oversees Sales & Leasing capability development through structured training frameworks and an online Sales & Leasing training academy and governs the Sales & Leasing customer journey in alignment with CRM, digital sales tools, experience center requirements and operational readiness. The PU also provides market intelligence, benchmarking and performance insights to drive informed decision-making and continuous improvement within Sales & Leasing.


The Manager - Data & Analytics is responsible for governing, developing and enabling Sales & Leasing performance insights across Qiddiya. Operating within the Business Excellence, the role provides data-driven intelligence that supports performance monitoring, Quality Assurance, Continuous Improvement and strategic decision-making across Sales & Leasing asset classes (Residential, Retail, Office and Land).


The role ensures that Sales & Leasing performance data, dashboards and insights are accurate, consistent, decision-oriented and aligned with approved performance frameworks, standards and governance models.

Role Description

Core Accountabilities

Sales & Leasing BI Strategy & Governance:

Define and govern the Sales & Leasing Business Intelligence strategy in alignment with Business Excellence and Performance Excellence frameworks.


Establish data governance standards for Sales & Leasing performance data, ensuring consistency, accuracy, integrity and traceability.


Act as the central authority for Sales & Leasing performance metrics, definitions and reporting logic.

Performance Reporting & Dashboards:

Design, develop and maintain Sales & Leasing dashboards, scorecards and performance reports across asset classes.


Ensure reporting aligns with approved Sales & Leasing KPIs, performance frameworks and leadership reporting requirements.


Provide timely and actionable performance insights to Sales & Leasing and Business Excellence leadership.

Performance Analytics & Insight Generation:

Analyze Sales & Leasing performance data to identify trends, risks, gaps and improvement opportunities.


Support Performance Excellence with analytical inputs for QA / QC, Mystery Shopper analysis, RCA and Continuous Improvement initiatives.


Translate complex data into clear insights and recommendations to support decision-making.

Data Enablement & Integration:

Work closely with CRM, Digital Sales Tools, Operations and IT teams to ensure reliable Sales & Leasing data integration and availability.


Support the evolution of Sales & Leasing analytics capabilities, including automation and advanced analytics where applicable.


Ensure alignment between system-generated data and approved performance reporting standards.

Stakeholder Collaboration:

Partner with Performance Excellence, VoC, Training & Capability, CX and Sales & Leasing Operations teams to ensure performance insights are contextualized and actionable.


Support leadership presentations, performance reviews and governance forums with data-driven insights.

Continuous Improvement & Capability Development:

Continuously enhance Sales & Leasing BI processes, tools and reporting efficiency.


Promote data literacy and insight-driven decision-making within the Sales & Leasing Performance Unit.

Requirements

Knowledge, Qualifications & Skills required

Essential (must have to perform the role)

Bachelor's degree in data Analytics, Business Intelligence, Information Systems, Statistics, or a related discipline.


Minimum of 6 years of experience in business intelligence, analytics, or performance reporting roles, with at least 2 years in a managerial or lead capacity.


Strong experience designing dashboards, scorecards and performance reporting solutions.


Proficiency with data visualization and BI tools (e.g., Power BI or equivalent).


Strong analytical, problem-solving and stakeholder engagement skills.

Desirable (advantageous)

Master's degree in data Analytics, Business Administration, or a related field.


Experience supporting Sales, Leasing, real estate, or customer-facing operational environments.


Exposure to performance management, QA, or continuous improvement environments.


Arabic language capability (written and spoken).