Job Description

Description

Manager- Customer Services - Islamic & NHL (UAE National only)

First Abu Dhabi bank islamic, Abu Dhabi, United Arab Emirates

Full-time

Division: Consumer Banking Group - UAE

Sub Division: FAB Islamic Finance and NHL

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together.



JOB PURPOSE:

This role is primarily responsible to manage and strategize portfolio management and for financing-based products, Revenue enablement (Leads & X-Sell Management) and Pricing Control and Manage after sales Service of mortgage portfolio and maintain relationship with group sales channel and group retention to retain and Grow portfolio.

ACCOUNTABILITIES:

Provide proactive assistance and guidance to the units in managing and monitoring portfolio attrition

Develop plan and strategy in close coordination with the product and business teams in the units on portfolio management strategy and implementation.

Joint in hand together with policy maker to ensure the policy in line with the portfolio retention strategy as well as maximizing Customers benefits and satisfaction.

Design and launch promos to increase /maintain portfolio.

Participate and coordinate with the units in the key market research initiatives and provide assistance / guidance in synthesizing the findings and translate into evaluating / identifying the opportunities for portfolio retention.

Periodically review the portfolios to assess and monitor the performance against predefined goals/parameters including profitability. Enable revenue through Leads and X-Sell .

Lead in assigned projects and in preparation of the annual financial budget / targets for the individual business units along with plans for implementation of portfolio management with time scale and resources.

Review and assess the processes adopted in the units adhere to acceptable level of quality and standardization and follow the local regulatory aspects as well as with the group norms

Lead - Leads Manage Management through various channels.

Review Price exceptions cases

Streamline retention process and policies

Maintain strong relationship with Cross functional departments.

Qualifications

Minimum Qualification

Bachelor's Degree

Minimum Experience

15 years of experience in the banking and financial Institution sector within a fast paced and dynamic business environment with at least 5 years in Managerial positions experience.

Good Communications Skills.