Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We\'re looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let\'s work together to achieve great things and unlock new possibilities for our employees, customers, and communities.



Strategic Responsibilities

• Supervise and manage a team of collectors to ensure that the collection targets are met.
• Implement collection strategy, techniques, and procedures at various delinquent stages of the accounts.
• Train, develop, motivate, and review the performance of Department staff members to assist them to perform to high standards and develop their potential to enhance knowledge-based skills.

Core Responsibilities

• Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country.
• Assist in creating an incentive structure to ensure that good performers are rewarded.
• Ensure capacity planning is in place and a load-balancing is done for the unit.
• Review the collection reports daily and discuss the performance with the team.
• Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country
• Provide important feedback on collections to the Head Credit for modification of the front end acceptance criteria.
• Ensure low risk Audit rating for the unit.
• Ensure that the team targets are met on a monthly basis
• Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections.
• Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank.

Qualifications

• Bachelor\'s Degree

• Minimum of 7 years of experience in consumer banking with at least 2 years in a supervisory role

Additional Information

KEY PERFORMANCE INDICATORS

• Adherence to Collection Policies and Procedures

• Adherence of Collection Targets / Budgets

• Ensure compliance whilst dealing with Customers

• Nil High Risk Audit observations.

First Abu Dhabi Bank