Are you ready to join us on our exciting transformation journey at the largest bank in the UAE? This is an opportunity to make a real impact on our customers, employees, shareholders, and communities, as part of the FAB team. We\'re committed to our grow stronger movement, and as a member of our team, you\'ll have access to everything you need to advance your career and make a meaningful contribution to our shared success. If you\'re looking for a career that will help you stand out and make a difference, now is the time to join us. Let\'s work together to achieve great things.
JOB PURPOSE
To effectively lead a team of Collectors and ensure that the collection targets are met in terms of net flows and reduce flow into charge off pool.
Key Responsibilities
Strategic Responsibilities
Supervise and manage a team of collectors to ensure that the collection targets are met.
Implement collection strategy, techniques and procedures at various delinquent stages of the accounts.
Train, develop, motivate and review the performance of Department staff members to assist them to perform to high standards and develop their potential to enhance knowledge-based skills.
Core Responsibilities
Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country.
Assist in creating an incentive structure to ensure that good performers are rewarded.
Ensure capacity planning is in place and a load-balancing is done for the unit.
Review the collection reports on a daily basis and discuss the performance with the team.
Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country
Provide important feedback on collections to the Head Credit for modification of the front end acceptance criteria.
Ensure low risk Audit rating for the unit.
Ensure that the team targets are met on a monthly basis
Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections.
Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank.
Qualifications
Threshold Qualifications
Bachelor\'s Degree
Years & Nature of Experience
Minimum of 10 years of experience in consumer banking with at least 5 years in a supervisory role