Job Description

Job Details
Core Responsibilities
Data Entry of PIL Conventional/ Auto Loan- Islamic and Conventional / Personal Finance
FSK Clearance- Checking the hit to match 100% information from the KYC.
SPOC for OPS related activities.
Ops suspense loss account (reconciler and owner for the account/ balancing the debit credit)
BCP/ BIA Assessment for the Unit
RCSA Assessment for the Unit
CAS pending documents- Tracking the pending original documents to be send to CAD for Disbursal.
Mystery Shopper- Inputting Action plan for 0% score.
Audit related activities- preparing/collating responses for Audit draft and recommendation.
SOP's related- revision to update GORM if required.
Handling Unit Complaints.
Casa Backlog for CB AD cases.
SPOC of the Unit.
All other related Administration tasks.
Requisition of all the application and Stationeries.
Chubs request/ allocation for the team.
SPOC for KRI and Incident of the Unit
Clear desk policy/ Spot check.
Internal Memo: Attendance & Punctuality/ Dress code/ etc.
Monthly access review- Updating Managers to complete their DR's access review.
ITSM approval- verifying and approving all IT SR's.
Calendar update.
Performance review- On monthly basis review of performance for all the Managers
Weekly Video- providing update to the unit such as policies/campaign/
Monthly awards and Recognition.
Weekly Target Commitment
Publishing Newsletters
Managing Daily / Weekly & Monthly MIS Reports.
Maintain effective verified/ updated business reports for Senior Management.
Supervises the team to increase productivity and enhance RFT.
Managing the support team and ensuring that all the given responsibilities has been completed on daily basis.
To exercise time management and maintain clean desk policy.
Responds promptly and directly to the sales managers questions over the phone and provide End to End resolution.
Adhere to the Standard Operating Procedures, Policies, Code of Conduct and Service Standards of the bank, ensure that team members do the same and initiate appropriate disciplinary action for any violations noted.
Qualifications
QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES
Bachelor's degree in business administration, Finance, Banking, or a related major field of study
Minimum 3 years of experience in Sales Support
Company Description
FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises. Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates. To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.

Skills Required