Job Description

Synopsis
As Manager Catering Performance, you will lead the development and execution of a comprehensive performance management framework for Etihad Airways global catering operations. This role is pivotal in driving accountability, efficiency, and service excellence across internal operations and supplier networks. Through robust data analysis, KPI frameworks, and targeted initiatives, you will deliver actionable insights, optimize cost and quality outcomes, and enable evidence-based decision-making for Catering leadership.
Accountabilities

• Design and implement a holistic, data-driven performance management framework for catering operations and suppliers, ensuring alignment with the business plan and corporate strategy.
• Develop and embed performance strategies, balanced scorecards, and benchmarking tools to enhance supplier accountability and optimize supplier performance.
• Partner with Regional Catering Performance Managers to ensure they have the insights and tools needed for evidence-based supplier performance discussions.
• Establish, optimize, and monitor key performance indicators (KPIs) across financial performance, cost efficiency, quality standards, sustainability goals, safety protocols, and vendor compliance.
• Leverage insights from performance data to drive continuous improvement initiatives.
• Support budgeting, forecasting, and spend visibility across the full catering contract portfolio.
• Ensure consistent reporting and accurate measurement of benefits/savings delivered through initiatives and partnerships.
• Responsible for the design and delivery of reports and insights focusing on safety performance, operational efficiencies, and financial performance, work closely with Data Analytics team to rollout and own a suite of reporting & visualisation dashboards.
• Provide senior leadership with timely insights and regular updates on performance, risks, and opportunities.
• Conduct ad-hoc and root cause analyses, to surface actionable recommendations to address operational bottlenecks.
• Analyze daily output demand profiles across products and services, enabling efficient resource allocation and operational planning.
• Initiate and support performance improvement projects, ensuring measurable impact on cost efficiency, service quality, and safety standards.
• Support the design and execution of strategic initiatives to enhance catering performance, supplier governance, and operational resilience.

Education & Experience

• Minimum Education : Bachelor's degree
• Minimum 7 to 10 years relevant experience experience in performance management and data analysis. Preferred, industry experience of airline operations and or catering operations but not essential.

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
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Skills Required