Managing , re-engineering and develop all activities in the general processing section within Central Operations(Account opening CIBG \xe2\x80\x93 Term deposits, Account maintenance for WBG, Debit card issuance) for both conventional, Islamic Banking.

Ensure accurate and advanced annual leave planning / day off.

Monitor team attendance and ensure adequate resource availability.

Ensure accurate and advanced annual leave planning / day off.

Ensure unit is updated with banks code of conduct policies and adheres to its, behaviour competencies and frame work.

Develop multi task environment within the unit members.

Day to day coordination with other team leaders on resource planning and staff allocation.

Ensuring that there is adequate staff at all times to support the activities of the unit.

Manage unit training requirement.

Manage all staff reporting to position so as to effectively recruit, train, evaluate, motivate, delegate & monitor their activities.

Manage/liaise with branches & other departments to ensure processing of their products is according to agreed SLA & meets the standard requirement of the bank.

Ensure unit maintains zero or minimum error rate.

Ensure regular error & rework reporting and analysis.

Communicate and negotiate internally & externally appropriate methods of facilitating processing of transactions.

Arrange, actively participate & contribute in meetings for projects involving the department.

Provide analytic MIS, KRI, and KPI

Provide analytic weekly error report with historical data /MIS and develop corrective action plan

Provide analytic process risk assessment, system risk assessment and initiate enhancement requirements.

Ensure effective handling of Internal audits and ensure unit is not rated \xe2\x80\x9cHigh Risk\xe2\x80\x9d and maintain zero open audit observations by the dead line.

Supervise compliance with the requirements of Internal Audit, External Audit as well as the regulations of the Central Bank of the UAE.

Manage the unit\xe2\x80\x99s business continuity plan. Ensure successful periodic testing of the unit\xe2\x80\x99s recovery plan.

Maintenance of the unit\xe2\x80\x99s risk posture by Undertake regular reviews of processes in the section ensuring that all controls are in place & risk are mitigated.

Identify any potential risk/fraud and take precaution action.

Ensure monitor unit activity against AML policy and fraud free.

Undertake regular performance review (monthly, quarterly, midyear appraisal & yearly appraisal).

Maintain accurate and complete individual performance tracking history

Produce analytic performance report at both individual & unit level

Appoint potential future department assistant team leaders/team leaders and produce development plans.

Provide coaching to individual on career & performance management.

Skills

University degree preferably in Banking/Commerce (MBA would be an advantage)

Minimum of 3 years in operation functions with 1 year of supervisory experience.

Bilingual - (Arabic and English) is an added advantage for IPO Related Role

Ability to prioritize and multi-task. Knowledge of quality management tools, Operational Risk management & People Management.

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