Job Description

Job Overview:

This vacancy is the for the position of a

Maintenance Planning Specialist

for Home Maintenance and Property Management Services. The candidate should have strong organizational, and administrative skills with previous experience of dealing with tenants, landlords and maintenance teams. The candidate will be required to organize maintenance and servicing schedules and manage preventive and reactive maintenance jobs in a high pressure environment.

Responsibilities and Duties:

- Create maintenance schedule for the daily jobs, and where applicable schedule appointments with the tenant.

- Delegate maintenance jobs to relevant technicians and follow-up for timely closure of the maintenance complaints.

- Develop a strong working relationship with the maintenance team, and watchmen to ensure delegated tasks are completed most effectively.

- Maintain an appropriate level of email and telephonic interaction with tenants to ensure customer satisfaction.

- Create a Preventive Maintenance schedule for each property, and ensure implementation of relevant maintenance tasks.

- Manage all Annual Maintenance Contracts, conduct timely renewal of contracts with Suppliers and ensure supplier quality and price competitiveness.

- Ensure timely renewal of all government authority approvals (Civil Defense, Municipality, Elevators, CCTV etc.)

- Ensure renewal of Property insurance policies.

- Create weekly / monthly maintenance reports to provide a top-level overview to the manager about the ongoing operations.

- Schedule final move out inspection in coordination with the property management executives.

- Follow up with the Maintenance team to prepare the final move out report, send to customer and submit to accounts for final settlement.

- Send professional quotations with complete job description to potential customers, issue tax invoice as required.

- Follow up for advance and pending payments, for new and completed maintenance jobs.

- Collect receipts from the maintenance team, and prepare weekly petty cash reconciliation report for submission to accounts.

- Collect service reports from the maintenance team, ensure the service reports are properly filled out, then submit to accounts.

- Create a list of preferred suppliers, and freelance technicians for jobs that require outsourced resources.

- Take the lead in Identifying potential renovations, repairs and maintenance requirements in properties.

- Provide high-levels of customer service to the company's Vip clientele (send post-work pictures, send email on completion of jobs, develop strong working relation with key people in the house etc.)

- Call tenants on a random basis on completion of jobs to get feedback from tenants on the quality of work, overall satisfaction etc.

Essential requirements:

- Fluency in Written and Spoken English and Spoken Urdu/Hindi will be an advantage.

- Should be highly proficient in Microsoft Word and Excel.

- Should have at least 2 Years full time experience in a maintenance services setup.

- Work will be based in Dubai.

Compensation:

- AED 3,500 - 4,500

- Medical and Life Insurance

- Annual Leave as per UAE Labor Law

- Annual Ticket allowance to Home Country

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,500.00 per month