Job Description

- Housekeeping Manager

Department:

Housekeeping

Reports To:

Rooms Division Manager / General Manager

Position Level:

Department Head

Location:

Manama (4 star hotel )

Applicants : Only candidates short listed will be contacted.

Position Summary

The Housekeeping Manager oversees the overall cleanliness, presentation, and maintenance of all guest rooms, public areas, back-of-house spaces, and laundry operations. This role ensures the highest standards of hygiene, service, and productivity while effectively managing a large, diverse team. The Housekeeping Manager works closely with other departments to deliver exceptional guest satisfaction and operational excellence.

Key Responsibilities

1. Operational Management

Ensure all guest rooms, public areas, offices, corridors, and facilities are cleaned and maintained to brand standards. Develop and implement daily cleaning schedules, deep-cleaning programs, and maintenance plans. Oversee laundry operations including linen, towels, uniforms, and outsourcing services. Conduct regular inspections of rooms and public areas to ensure quality and consistency. Monitor inventory levels of guest supplies, amenities, chemicals, and equipment. Coordinate with Engineering for maintenance issues.

2. Staff Management & Training

Lead, train, motivate, and supervise Room Attendants, Public Area Attendants, Laundry Staff, Supervisors, and Coordinators. Prepare weekly duty rosters, shift allocations, and vacation planning. Conduct performance evaluations and disciplinary actions when required. Provide ongoing training for SOP compliance, safety, chemical handling, and guest service etiquette.

3. Budget & Cost Control

Prepare, manage, and monitor the department's annual budget including payroll, linen, laundry, chemicals, cleaning supplies, equipment, and guest amenities. Track productivity metrics (rooms per attendant, cost per occupied room, linen par levels, etc.). Control wastage and implement cost-effective processes. Approve departmental purchases and manage vendor relations.

4. Guest Service & Quality Assurance

Ensure timely response to guest requests, preferences, and complaints. Maintain high cleanliness scores from guest satisfaction surveys, audits, and brand inspections. Work closely with Front Office to manage room status, turnarounds, VIP setups, and special requests.

5. Compliance, Safety & Standards

Ensure all housekeeping operations adhere to hotel brand standards and local health & safety regulations. Maintain MSDS documentation, chemical safety procedures, and training compliance. Implement sustainability programs for energy, water, and chemical usage. Brand Audits Internal and External QA Audits CPOR monitoring and controlling R.A.P monitoring and controlling

Qualifications & Requirements

Bachelor's degree in Hospitality Management or related field (preferred). Minimum 3-5 years of experience in Housekeeping management, preferably in a 4-5 star hotel environment. Strong leadership, communication, and organizational skills. Knowledge of PMS systems, inventory systems, and budgeting. Ability to work under pressure and handle high-volume operations. Excellent attention to detail and commitment to cleanliness standards.

Key Competencies

Leadership & Team Development Time Management Financial Acumen Quality Control Problem-Solving Duty Manager evening shift on rotation . Guest Service Orientation Training & Coaching Multitasking & Prioritization
Job Type: Full-time