Job Description

Company Description
SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it's avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

As a Lobby Hostess at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be the welcoming face of the hotel, ensuring every guest feels valued and attended to from the moment they enter the property. You will provide personalized assistance, maintain the lobby's visual appeal, and support the Guest Relations team in delivering a playful, stylish, and memorable SO/ brand experience.
Key Responsibilities:

• Greet guests warmly upon arrival, creating a positive first impression of the hotel.
• Provide information on hotel facilities, services, promotions, and local attractions.
• Assist guests with inquiries, reservations, and special requests, escalating to the Guest Relations team or Front Office when necessary.
• Maintain the lobby area, seating arrangements, and public spaces in a clean, organized, and visually appealing condition.
• Coordinate with front office, concierge, and bell staff to ensure smooth guest arrivals, departures, and transitions.
• Monitor guest satisfaction in the lobby area and respond to any concerns promptly and professionally.
• Support Guest Relations in managing VIP arrivals, departures, and special occasions.
• Handle guest communication, including welcome messages or pre-arrival requests.
• Promote hotel services, offers, and experiences to enhance the guest experience and hotel revenue.
• Ensure compliance with health, safety, and hygiene standards in the lobby and public areas.
• Uphold professional appearance, grooming standards, and the playful, stylish identity of the SO/ brand.
• Assist with training or mentoring new lobby or guest-facing staff when required.

Qualifications

• Previous experience in guest services, concierge, or hostess roles, preferably in luxury hotels or resorts.
• Excellent interpersonal, communication, and customer service skills.
• Ability to anticipate guest needs and provide personalized assistance.
• Professional appearance, confident demeanor, and alignment with the SO/ brand identity.
• Strong organizational and multitasking abilities.
• Fluency in English; additional languages are advantageous.
• Ability to work flexible hours, including weekends and holidays, as required.
• Friendly, approachable, and poised personality suitable for high-end guest interactions.

Additional Information
What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Skills Required