Company Description

About Aspire Lifestyles

The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they can share with their friends, family and colleagues. Stories that reinforce the value of your brand.

The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.

We understand that every customer has their own interpretation of \xe2\x80\x9cextraordinary\xe2\x80\x9d and a unique idea of what \xe2\x80\x9cultimate\xe2\x80\x9d is to them. We\xe2\x80\x99re here to help you define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.



SPECIFIC RESPONSIBILITIES

The Aspire Lifestyles Concierge:

• Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
• Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
• Strives to leave the customer with a positive customer experience after every contact
• Provides accurate and timely information regarding requests.
• Provides services as per contractual scope of services and is able to say \xe2\x80\x9cno\xe2\x80\x9d positively.
• Establishes relationships with customers, learning their likes and dislikes.
• Initiates outbound calls in compliance with program needs and requirements.
• Applies high quality customer service guidelines when fulfilling customer requests.
• Leverages current partners and utilizes Internet and other resources to fulfill requests.
• Communicates responses in a clear, professional, and concise manner.
• Represents clients\xe2\x80\x99 brands in a professional, courteous manner.
• Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
• Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.
• Applies client and Group policies as applicable whenever interacting with customers.
• Is able to multi-task and prioritize in a fast-paced environment.

Other Duties

• To abide by and uphold all Aspire Lifestyles policies and procedures.
• To work flexible hours as appropriate to meet the needs of the position.
• To work from other locations across the globe as and when required.
• To carry out any other reasonable duties as requested by the line manager and other management team members.

Qualifications

• 2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services
• A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.)
• Strong communication skills
• Demonstrated problem solving skills

Additional Information

REQUIRED LANGUAGES:

• Excellent oral and written English language skills

• Excellent oral and written Arabic language skills

• French or any other language are desirable.

Iqarus