The Role
To provide high-profile customers with best-in-class service. At least 3 years of customer service experience in lifestyle concierge, travel/tourism, hospitality, premium/luxury retail, and hotel/guest services. Must have a good understanding of Luxury Lifestyle \xe2\x80\x93 travel, dining, entertainment. Fashion and luxury brands. Outstanding communication skills, Arabic and English speaker (French is preferred but not mandatory).

Requirements
We are looking for an individual who is customer-focused and passionate about providing excellent concierge services over the phone, email, and/or chat. He/She will be responsible for looking after the requests of our premium customers, providing personalized services, and meeting their needs and expectations whilst at the same time ensuring internal quality standards are kept and following established turnaround times.

About the company
The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they can share with their friends, family and colleagues. Stories that reinforce the value of your brand. The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower this human endeavor with quality and innovation across every one of our services, networks, platforms and technologies. We understand that every customer has their own interpretation of extraordinary and a unique idea of what ultimate is to them. Were here to help you define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.