KEY RESPONSABILITES Meetings and Travel Management
Manage fee earners\xe2\x80\x99 calendars
Arrange conference calls, meetings, VCs, catering
Coordinate all travel arrangements, including flights, taxis, accommodation and expense forms as appropriate
Prepare and collate papers ahead of meetings
Administration
Monitor emails promptly as required and forward/action as necessary
Deal with incoming and outgoing mail.
Answering and screening telephone calls, if requested.
Schedules couriers and other vendors for pick-up of documents for errands such as filings with courts, delivery of documents of counsel and other types of errands.
Establish and maintain effective and accurate filing systems (both hard copy and electronic)
Assist in opening new clients and matters as required
Greeting clients and providing assistance when needed.
Performing other related duties required based upon the unique practice of the attorney, such as, practice development initiatives, committee project work, and other responsibilities.
Flexible to work overtime, when needed.
Customer Service
Deal with internal and client calls in a timely, confident, helpful and polite manner, passing on accurate messages promptly and actioning where necessary
Exceptional interpersonal and related skills in order to communicate effectively with diverse groups of legal and support staff on confidential and sensitive firm matters.
Deal with visitors in a confident and professional manner
Cover the Reception on a rota basis with other Legal Secretaries when the Receptionist is away.
Keep client contact details as up to date as possible
Teamwork
Attend training courses as required
Attend secretarial meetings as required to keep up to date with firmwide procedures, current issues and add value to the secretarial practice.
Billing
Assist in monitoring the billing process as required
Assist in preparation of bill narratives and draft cost details as required
Raise, monitor and issue appropriate cheques for clients or third parties as required
Record time for fee earners in their absence or as required
KEY SKILLS, ATTRIBUTES AND EXPERIENCE Skills
Strong PA skills
Excellent communication and interpersonal skills
Extensive organisational skills and attention to detail
Able to manage pressure and conflicting demands on time
A committed team player
Proactive and enthusiastic
Commercially aware
Office Skills
High level of proficiency with Microsoft Office including Outlook, Word, PowerPoint and Excel
Typing speed of at least 60 wpm
Document Production & Technical Skills
Produce, format and edit legal documents efficiently and accurately, sourced through digital dictation, hard copy and audio
Prepare PowerPoint presentations and Excel spreadsheets
Draft simple correspondence
Undertake photocopying, scanning and faxing
COMPETENCIES Clients/Customers
Customer Service \xe2\x80\x93 provides high quality and timely customer service
Innovation & Improvement - Acts on ways to add value to the team and Firm
Business Skills
Thinking & Planning \xe2\x80\x93 is highly organised and thoughtful in his/her approach to work
Judgement & Professionalism \xe2\x80\x93 demonstrates appropriate workplace behaviour; able to organize and prioritize workload and use own judgment in decision making on how to adequately and efficiently meet all deadlines.
Communication \xe2\x80\x93communicates effectively orally and in writing
Citizenship
Teamwork & Collaboration \xe2\x80\x93 maintains good relationships with co-workers. Contribute to the team being proactive and helpful to colleagues and other fee earners by providing assistance during busy periods and covering for other fee earners in colleague\xe2\x80\x99s absence.
Developing Self & Others \xe2\x80\x93 addresses own developments needs and assists others to develop
Functional Skills
Ability to understands the organizational structure of the Firm including office locations, roles and responsibilities of key people and firm strategy
Able to utilise accounting, operational and administrative applications as relevant to area of responsibility
Able to understands legal industry requirements and guidelines as relevant to role
Can Identify and classify legal documents, and organise and file them according to standard firm practice
Effectively manage and prioritise work.
Can understand the basic terminology and transactions of applicable practice area and clients
Able to understand the client engagement process and ensure compliance of time and expense reporting requirements.
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