Role Profile:
This job contributes to the success of the company by ensuring partner development leading to enhanced performance, career progression through the ranks achieved through structured training solutions, and provision of training experiences that are linked to established individual and team training needs. The role
requires in-house consulting of all training needs with the District Managers as well as Store Managers in the market.

The below Key Performance Areas include but are not limited to:
Coordinate Operational learning needs and Partner development.
\xef\x83\xbc Support in the training and development of Baristas, Shift Supervisor, Assistant Store Manager, and Store Manager roles.
\xef\x83\xbc Share best practices in the area of responsibility (AOR) and with peers in the market to leverage learning.
\xef\x83\xbc Implement cascaded training programs ensuring effective facilitation, sufficient market conversion per requirements, and measurement of training effectiveness through feedback forms, Assessments, and learning go-see.
\xef\x83\xbc Recommend programs and tools that may facilitate ongoing process improvements and learning service delivery.
\xef\x83\xbc Support onboarding of new partners by distributing training journals and tools and facilitation of Starbucks Experience.
\xef\x83\xbc Manage and administer Store certification programs such as Barista Trainer Certification and Coffee Academy Certification Programs
\xef\x83\xbc Ensures periodic training plans are in place and sets priorities per market needs creating necessary learning interventions and making recommendations.
\xef\x83\xbc Manages compliance numbers for Basic Food Safety, Person in Charge and any other market requirements
Deliver business requirements
\xef\x83\xbc Liaise with Brand Training Managers and the Head of Learning as well as peers to support the specific Market needs.
\xef\x83\xbc Liaise with Operations - DMS and SMs to identify and develop potential Partners for required positions.
\xef\x83\xbc Makes recommendations for actions required based on Training Need Analysis conducted through Learning and Development KPI report and in liaison with operations.
\xef\x83\xbc Complete Learning - Go see in the stores within the market identify opportunity gaps and support operations addressing the gaps through L&D intervention.
\xef\x83\xbc Based on learning go-see, partner feedback and interactions with ops teams makes recommendations and provide learning tools to support the local Market on specific strategic and tactical learning and operational solutions.
\xef\x83\xbc Respond to a variety of requests from Store Partners, Operations Management
Partners and other departments about training and development and liaise with the head office where appropriate.
\xef\x83\xbc Manage stock levels and distribution of Resource and Training Manuals for new and existing stores.
Coordinate Planning and Execution
\xef\x83\xbc Coordinate and delivers training programs within the assigned AOR.
\xef\x83\xbc Facilitate cascaded leadership development and other workshops for Shift Supervisors and Store Management.
\xef\x83\xbc Consult the Operations team to develop the required number of coaches for all developmental and Trainers for Baristas, SSVs, and Store Managers.
\xef\x83\xbc Lead District and Regional Starbucks Barista Championships to ensure effective planning and seamless execution.
\xef\x83\xbc Evaluate the effectiveness of delivery of in-store and classroom training programs.
\xef\x83\xbc Develop facilitation skills for Shift Supervisors and Store Managers to enable them to cascade training programs effectively.
\xef\x83\xbc Plan and administers Monthly, Quarterly and Annual calendar based on priorities in liaison with Operations Management Teams. Involve coaches in different levels of training and development.

Knowledge:
\xef\x83\xbc Ability to self-manage Prioritize and impeccable planning skills.
\xef\x83\xbc Ability to work with and influence across multiple leadership levels.
\xef\x83\xbc Solid facilitation and presentation skills.
\xef\x83\xbc Ability to communicate clearly both in writing and orally with clear articulation, confidence, and empathy.
\xef\x83\xbc Ability to establish cross-functional, collaborative relationships with partners on all levels and work cross-functionally with peers, ops teams and support centers.
\xef\x83\xbc Strong negotiation, interpersonal and influencing skills.
\xef\x83\xbc Ability to balance multiple priorities and meet deadlines.
\xef\x83\xbc Strong problem-solving and decision-making skills.w
Experience: Training Store Manager for internal Hire and Learning and Development Manager for external hire.
Additional role requirements:
\xef\x83\xbc Leadership Strategic Thinking,
\xef\x83\xbc Management Development,
\xef\x83\xbc Critical Thinking and Change Management
\xef\x83\xbc Ability to lead new initiatives and projects to successful closure.
\xef\x83\xbc Ability to work in both office and field environments.
\xef\x83\xbc Ability to travel locally or internationally (where required.

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world\'s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang\'s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria\'s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group\'s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya\'s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: 30 Mar 2023 Arabian Standard Time
Application close: 29 Apr 2023 Arabian Standard Time

Alshaya Group