Digital Learning Specialist

Dubai, United Arab Emirates

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Job Description

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extraordinary in each of us.
We are united by a common goal - to reimagine the future of beauty.
Position Purpose

The Digital Learning Specialist will oversee two pillars: digital learning & content design. She/he will collaborate to several cross-functional projects, bringing her/his creative ideas and digital resources to support her/his colleagues to achieve successful projects.
She/he will manage the Digital Learning Executive.
The role is based in Sephora University City Walk (60%) and D3 Office (40%) and required to do store visits in UAE on a regular basis to ensure smooth use of the LMS, understand needs from the Retail team and support and questions/concerns.

Key Accountabilities

The Digital Learning Specialist is responsible for defining the digital learning strategy, elevating & developing learning content, and supporting on all things digital for all training initiatives.
She/he collaborates with various business partners, both within the Sephora University training team as well as cross-functionally amongst different Sephora HQ departments.
She/he is directly managing the Digital Learning Executive who will be the main administrator of our Learning Management System (LMS) and supporting on instructional design.
She/he will work hand in hand with Training Managers and the following departments: HR, Retail Category Management & Marketing.
A close partnership with the European (EME) Sephora University is critical as well to ensure consistency in training content and strategy.

Digital Learning (50%)

Define the LMS strategy + communication plan and adjust quarterly based on business needs.
Communicate dashboard results on monthly basis to key stakeholders and store teams.
Create action plan with Category Trainers to define brand priorities and digital plan on the LMS.
Develop e-learning modules to be integrated in LMS for all key launches, trainings, animations, and peak periods (Ramadan + Festive).
Lead new EME LMS\xe2\x80\x99 launch, in collaboration with the EME digital team, and change management for integrating it with Retail teams.
Set quarterly meetings with Store Managers to review team performance on the LMS.
Measure the success of the tool, demonstrating how it links to sales and how engaged participants are with the tool.
Launch competitions, in line with Category Trainers, to increase usage and engagement

Content Design (40%)

Partner with Training Managers and Category Trainers on developing content (PowerPoints, training content, or e-learnings) based on business priorities.
Develop & film videos, tutorials, etc. with Sephora talents to be posted on the LMS.
Develop digital content and physical training tool (when needed) for animation trainings in partnership with Trainer in charge.
Adapt content from EME team to reflect the needs and audience in the Middle East.
Partner with Retail and HR to design content for new projects (at both Retail & HQ levels).
Elevate content for the Sephora University team to make it visually engaging and exciting for the learner

Training Event Support (10%)

Partner with Training Managers and Category Trainers on events\xe2\x80\x99 organization and management, supporting selection of suppliers and digital elements creation.
Management of videography/photography suppliers and budget.
Ensure digital engagement during the events (if needed)

Skills, Experience and Personality

We are seeking someone digitally savvy, creative, resourceful, solution-oriented and a strong business partner, able to understand needs and support his partners with the most adapted solutions and tools.
She/he must have training content creation experience, instructional design, and support and/or management of an LMS.
She/he will think creatively and are self-motivated to work independently. Arabic is a plus.
Most importantly, the candidate needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP).
They need to have excellent authentic communication, strong confidence, leadership and influencing skills and be energized by working in a fast paced, dynamic environment.

While at Sephora, you\xe2\x80\x99ll enjoy: The People \xe2\x80\x93 You will be surrounded by some of the most talented leaders and teams \xe2\x80\x93 people you can be proud to work with.
The Learning \xe2\x80\x93 We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
The Culture \xe2\x80\x93 As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global.
It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity because we\xe2\x80\x99ve got disruptive spirit. You can learn and evolve because we empower you to be your best. You can be yourself because you are what sets us apart.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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