We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion
SOFITEL DUBAI the obelisk
We are excited to find the next Heartist\xc2\xae as Director, Learning & Development to join this iconic landmark, Sofitel Dubai the Obelisk.
Sofitel Dubai the Obelisk has a striking Obelisk shape and infuses Sofitel\xe2\x80\x99s French essence with an artistic balance of modernism and ancient Egypt. Featuring 498 rooms and suites starting from 44 sqm and 97 serviced apartments, the property offers five dining concepts, Sofitel Spa, an outdoor pool with private cabanas, 10 meeting venues and one ballroom.
The Position
To assist Director of HR to monitor and analyze employees training needs, oversee and implement all brand specific, corporate, hotel and departmental training programs and to implement strategies for organizational development of Sofitel Dubai the Obelisk. This role requires a truly passionate hotelier with great understanding of ultra-luxury, attention to detail and an engaging and inspiring presence.
KEY ROLES & RESPONSIBILITIES
Training
Conducting Training needs analysis for the hotel.
Assist in the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel\xe2\x80\x99s goals and strategic plan
Initiate, co-ordinate, execute and follow-up on all training activities within the hotel
Ensure coordination and delivery of training programs of all internal providers
Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
Provide support and development of Departmental Trainers as required
Design and Implement effective processes and tools for learning evaluation and reporting
Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
Negotiate, oversee and follow up on learning facilitated by external providers
Update training information in employee HR System, maintain accurate records of activities and participant information
Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
Prepare monthly forecasts of training related expenses
Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel
Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all colleagues
Assisting with general support for HR office (including front counter, benefits and recruiting) and participate and assist in other projects as required
Champion all Employee Engagement (EES) activities, Committee related initiatives including monthly recognition, Committee Meetings and Team Gatherings
Drive engagement and culture throughout the hotel.
Organizational Development
Develop and conduct training activities for Management and selected colleagues
Develop and conduct trainings to build a base of internal quality assessors
To facilitate organizational committees for quality improvement
To design and implement succession planning frameworks for all departments
Coaching and Mentoring of high potential colleagues as guided by Director, Talent & Culture and General Manager
Developing and implementing organizational improvement strategies to drive Employee Engagement and EQ leadership style.
Oversee Quality Manager tasks and ensure Customer Metrix Meetings are prepared and follow up actions taken
Active involvement and follow up of Leading Quality Assurance Action Plans
PERSONAL ATTRIBUTES
Solid communication skills, both written & verbal
Engaging presence
Warm and inviting style of presentation
A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization
Enthusiastic and positive personality; effective leader and team player, possessing a high degree of professionalism and sound human resources management capabilities
Strong organizational skills, works well on their own, able to set and meet deadlines with quality results
QUALIFICATIONS
Degree in Hotel/Human Resources Management or its equivalent
Certificate or Diploma in L&D practice
Working knowledge of Excel, MS Word, PowerPoint & Publisher
EXPERIENCE
Minimum 3 \xe2\x80\x93 5 years of experience in the Hospitality Industry, with minimum of two years in a Leadership role
Human Resources experience a definite asset
Interaction Management, MBTI, FranklinCovey facilitator an asset