• Create the L&D strategy, ensuring it aligns with the Company and HR Strategy
• Design and deliver leadership development programmes aligned with core Company objectives
• Develop effective change management strategies for projects such as new technology and the introduction of new initiatives (e.g., Immersive learning experiences)
• Build the capability of the team to ensure they are designing and delivering first-class learning initiatives that are aligned with each of the Leisure Facility\'s needs and that meet Shared Service colleagues\' needs
• Identify and address critical gaps in L&D processes, systems, tools, methodologies, and principles; drive the design and implementation of tools to improve the way we manage learning and engagement activities
• Oversee the preparation of reports and evaluation of learning within the agreed time and cost measures to enable reviewers to assess the effectiveness of learning interventions provided, with observations and recommendations that shape future offerings
• Ensure accurate and adequate L&D data/metrics are available and used to guide decision-making in line with company strategy
• Provide insights to leadership following learning interventions to support or propose changes in direction based on feedback received from participant

• Ability to coordinate and manage multiple, cross-functional projects with competing demands and numerous stakeholders whilst prioritizing the needs of the business
• Ability to exercise considerable judgment in building relationships across all organizational levels and functions
• Ability to work effectively in high-pressure situations that require sound decision making
• Excellent interpersonal, leadership, and management skills and high professional standards for customer service and work quality
• Excellent problem-solving, critical thinking and analytical skills
• Exceptional written and oral communication skills
• Experience with relevant HR systems, applications and tools
• Significant business and financial acumen

• Bachelor\'s degree in human resources, business administration or a related degree
• CIPD, ATD or equivalent in HRM or Learning & Development
• Minimum ten years in Learning & Development, of which at least five must be leading a team
• Design and delivery of learning interventions
• Design and delivery of leadership programmes
• Design and delivery of engagement activations and recognition programmes (preferable)
• Learning needs analysis
• Project management
• Presentation skills

• BPS Level A and B Psychometric testing and interpretation (or equivalent)
• Coaching certification and membership in a professional coaching organisation
• 4-5 years of supervisory and project management experience
• Experience in managing programmes that develop Nationals
• Experience in hospitality, tourism and theme parks.

Farah Experiences