Job Description

DESCRIPTION

Job summary
The First mile Learning Associate works with Operations Managers, Area Managers and associates. Constantly improves the long-term capabilities of the area to which he/she is assigned.

The ideal candidate will measure production quality and quantity and applies learning tools to improve both. Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the Sort Center; assists in measuring the effectiveness of learning; measures impact of his/her development efforts; improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development. Identifies areas for associate cross training and support and implements the training to support the objective; supports the updating of PMVs and SOPs certification of Associates and Managers; assists in driving success of peak and non-peak training plans.

Excellent communication skills
Comfortable talking in front of a group as well as one-on-one with an individual
Able to give and receive feedback effectively
Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)
Ability to follow up
Always meets time commitments and deadlines, is goal oriented
Checks and tests for understanding
Gives insight to Area Managers
Proven people skills
Works hard for the success of others, constantly remains "customer obsessed"
Demonstrates a positive "can do" demeanor and has fun and gains energy from working with others
Is an active listener
Is a technical expert
Demonstrated ability to consistently function at 100% of expectations
Understands upstream and downstream variances
Is able to use resources to expand knowledge and can answer tough questions

BASIC QUALIFICATIONS

• Knowledge in Microsoft Office (Excel, Word, PowerPoint) and Outlook
• High School diploma or equivalent

• Prior training, teaching or presentation experience
• Previous experience as a trainer
• Willingness to work different shifts
• Shift hours for this position may be different from the standard production shifts
• Willingness to work in different areas as required by training needs
• Candidates must be very organized and able to handle multiple and changing projects/priorities
• Willingness to participate in and support the Operational Excellence initiatives
• Previous Learning experience