Job Description

About Company

Dorchester Collection is a portfolio of the world's foremost ultra-luxury hotels and residences in United Kingdom, Europe and the United State of America, each of which reflects the distinctive culture of its destination. Nine iconic addresses, nine extraordinary hotels, one unique collection. One global compass guiding you to the only destinations you'll ever need.

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

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We care about your career and are known for having the absolute best people in the industry. When you join us as a Learning & Development Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

WHAT YOU'LL DO
You'll love what you do and take pride in delighting our guests:

You will be responsible for identifying training needs and developing cost effective training initiatives to achieve the set business unit/s goals. You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy "We Care" to life ensuring our employees receive nothing but the best experience.

Being fully responsible for on brand arrival of all employees and the first week of onboarding training, you will also coordinate and put plans in place to ensure that all mandatory training and learning activities are completed for each employee.

Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Learning and Development Manager you'll have the opportunity to bring these to life and continue to create our legacy.

You will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand and the Company culture in whatever you do.

You will also be responsible to develop an effective annual Training Plan together with the Director of People and Culture which meets the needs of employees as outlined in Personal Development Plans and which assists the hotel and other associated business units to achieve its goals and objectives. Further, you will identify from the engagement surveys, guest feedback and other available reports sources potential training needs and actions where required.

You will be responsible for providing advice and guidance to both managers and employees on training opportunities, career choices, qualifications and other learning and development matters to fully support each and every employee in their learning and development needs.

Monitoring effectiveness of pre- and post-course briefings to ensure maximum benefit from training courses and identify future training needs will also be a crucial part of your role.

It will be critical for you to also take active part in the development and execution of an internal communication strategy to engage employees behind the hotel's vision, values, service and operational goals.

The items shared are the essence of a day in the life of a Learning & Development Manager but we'll make sure you are provided with specifics on how we care for our hotel.

WHAT YOU'LL BRING

You'll bring your unique personality and passion to the role and the team.

You have a talent for facilitating training sessions and workshops, and developing training programmes.

You are efficient, organized and have a passion for developing employees.

You are skilled in training needs analysis and able to demonstrate effective solution finding.

Your talent in analyzing the situation and trends will be a great help to you in developing and applying appropriate strategies and tactics.

With excellent ability to multi-task and superb time-management skills, you will be great in planning, organizing and implementing various initiatives and events.

You are adaptable to the ideas of different cultures, settings and situations. You have a positive demeanor and excellent communication skills

As a detail orientated and hands on Team Player with strong interpersonal skills, you will thrive on mentoring team members to achieve better results and celebrate success within the team.

Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic.

English is the primary language used in our hotel. You can comfortably communicate in this language.

You will have a relevant professional certification or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels. Your previous experience in the Middle East will be a competitive advantage.

Skills Required

Learning and Development

Training

Compensation & Benefits

• As a Learning & Development Manager at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

Competitive Salary Package
World-class Development Opportunities
Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel!
50% off at bars and restaurants within all of our Dorchester Collection hotels
Duty Meal Allocation Allowance
Medical Insurance
Life Insurance
Annual Flight Allowance
Housing Allowance
Transportation Allowance
Other benefits include Uniform and Annual Social Events