Job Description

Job Category: Engineering
:
A specialist in the field of Engineering. Knows how to apply theory and put it into practice with an in-depth understanding of a specific area. Independently performs the full range of responsibilities within the role. Responsibilities

• Recommendations: Recommend changes to policies, processes, standards, and practices that would improve operational support.
• Needs Assessment: Uncover emerging issues or needs, identifying potential causes, barriers, and key stakeholders, as well as related issues.
• Solutions Analysis: Identify and evaluate complex, expertise-led solutions against a range of criteria to find the ones that best meet business needs.
• Improvement/Innovation: Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.
• Knowledge Management System: Manage the knowledge management system with guidance from senior colleagues. May involve responsibility for the development or operation of the system.
• Business Requirements Identification: Elicit complex business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.
• Feasibility Studies: Conduct complex feasibility studies from a technological and organizational perspective and document findings to complete cost-benefit analysis on implementing changes to business processes, products, or business unit structure.
• Contract Management: Manage a portfolio of contracts and negotiate service-level agreements. Will also plan, coordinate, and supervise activities relating to major contracts.
• Policy Development and Implementation: Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organization.
• Product and Solution Development: Analyze and evaluate the feasibility and relevance of proposed complex products and services and develop and amend, as necessary, with guidance from senior colleagues. May also be responsible for supervising activities performed by a product development or specialist team.
• Project Management: Manage a portfolio of projects while reporting to senior colleagues.
• Client & Customer Management (External): Manage important client relationships with guidance from senior colleagues, or oversee relationship management with a group of more transactional clients and customers.

Competencies

• Action Oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
• Ensures Accountability - Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.
• Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
• Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.
• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
• Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Skills

• Perform Gap Analysis - Works at an advanced level to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works independently and provides guidance.
• Requirements Elicitation and Facilitation - Works at an advanced level to lead facilitated sessions for requirements elicitation, focus groups, and user acceptance testing. Typically works independently and provides guidance.
• Business Requirements Analysis - Works at an advanced level to express user needs in terms of business requirements, identify current capability of the business to deliver, conduct build or buy analyses, and recommend preferred approach. Typically works independently and provides guidance.
• Analyze Current State/AS-IS State - Works at an advanced level to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works independently and provides guidance.
• Diagnoses Needs with Questions - Works at an advanced level to systematically assess and identify requirements, issues, or gaps by employing strategic questioning techniques to gather relevant information and determine appropriate solutions. Typically works independently and provides guidance.
• Data Control - Works at an advanced level to acquire, organize, protect and process data in order to fulfill business objectives. Typically works independently and provides guidance.
• Define Product/Process Change Strategy - Works at an advanced level to develop an effective change strategy based on gap analyses and enterprise readiness assessment results, including transitions states and release plans. Typically works independently and provides guidance.
• Data Collection and Analysis - Works at an advanced level to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Typically works independently and provides guidance.
• Customer and Market Analysis - Works at an advanced level to analyze and research customer and market conditions and facts in order to develop a full and comprehensive understanding of the customer and its market to enable maximum returns. Typically works independently and provides guidance.
• Analyze Alternatives and Recommend Solutions - Works at an advanced level to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution for key stakeholders. Typically works independently and provides guidance.
• Define Future State/TO-BE State - Works at an advanced level to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state. Typically works independently and provides guidance.
• Validate Requirements - Works at an advanced level to identify assumptions in order to manage risk, assess the success with measurable evaluation criteria, and evaluate alignment of requirements with solution scope to support value delivery. Typically works independently and provides guidance.
• Business intelligence and data analysis - Works at an advanced level to analyze and interpret large sets of data in order to identify patterns, trends, and insights that can inform decision-making and drive business growth. Typically works independently and provides guidance.
• Requirements Creation and Verification - Works at an advanced level to create the rules for requirements and design quality, perform verification activities, and maintain quality control. Typically works independently and provides guidance.
• Document and Model User Requirements - Works at an advanced level to utilize the appropriate modeling tool(s) to diagram the requirements from data and state changes, process and process improvements, as well as use cases and user stories. Typically works independently and provides guidance.

Education

• Master's Degree or Equivalent Level

Experience

• General Experience: Wide and deep experience providing expert competence (Over 10 years to 15 years)
• Managerial Experience: Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)

Traits

• Need for Achievement - A tendency to work intensely to achieve and exceed difficult standards.
• Focus - Preference for organization, procedure, and exactitude.
• Persistence - A tendency toward passionate and steadfast pursuit of long-term goals, in spite of obstacles, discouragement, or distraction.
• Adaptability - Comfort with unanticipated changes of direction or approach.
• Composure - The ability to stay calm and poised in stressful, difficult, or ambiguous situations.
• Confidence - The degree to which a person is convinced that they control the course of events in their lives.
• Curiosity - The extent to which a person is likely to tackle problems in a novel way, see patterns in complex information, and pursue deep understanding.
• Credibility - The degree of consistency between a person's words and actions.
• Sociability - The natural inclination to engage with and interact with others.
• Empathy - Being attuned to others' feelings,motivations and concerns.
• Tolerance of Ambiguity - Comfort with uncertain, vague, or contradictory information that prevents a clear understanding or direction.
• Openness to Differences - A desire to consider and explore differences in perspective, thought, and experience of persons from a variety of backgrounds.
• Optimism - The degree to which people are comfortable with themselves and positive about life.
• Situational Self-Awareness - The ability to stay attuned to one's own experiences, motivations, and reactions in the present moment.
• Assertiveness - The degree to which people enjoy taking charge and directing others.
• Risk-Taking - A willingness to take a stand or take chances based on limited information.
• Influence - The ability to motivate and persuade others.
• Trust - An expectation of honesty and forthrightness on the part of oneself and others.
• Affiliation - A preference for aligning with a larger team or organization toward a common goal.
• Humility - The degree to which a person is seen as courteous, free from self-absorption, and easy to get along with.

Skills Required