Lead The Customer Support Team Of A Startup

Dubai, United Arab Emirates

Job Description

At Mailscale, we're helping businesses to grow and be seen by sending more emails. We care about customers. A lot actually. Our bold vision is to create a 5-star hotel experience for them. An experience that gets them to feel understood and taken care of. To achieve this, we need talented leaders just like you :) Does this excite you? Tasks

  • Lead, hire and manage a support team.
  • Develop, implement and improve support strategies and KPIs.
  • Maintain & Improve support documentation and processes.
Requirements
  • Proven experience in customer support or similar roles.
  • Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
  • Strong communication and leadership skills.
  • Empathy and passion for customer service.
Benefits
  • Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
  • Growth: Advance your career in an exciting, fast-growing startup.
  • Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.
  • Flexibility: Enjoy a flexible work setup focused on outcomes.
Mailscale We're all just one email away. From our dream job, customer, mentor and life-changing opportunity. At Mailscale, we enable businesses to use email as a marketing channel at scale. As a result, our customers are finally being seen.

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Job Detail

  • Job Id
    JD1906609
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned