Job Description

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
The Role of the Lead Spa Therapist:
We are excited to offer an opportunity for a Lead Spa Therapist to join a new takeover project in the UAE: Al Zorah Beach Resorts in Ajman, UAE, as it embarks on an inspiring transformation journey. This evolution will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026.
Our Ideal Candidate Will Have
The Lead Spa Therapist serves as a role model for the therapist team, ensuring service excellence, mentoring junior team members, and supporting day to day spa operations alongside management.
Key Responsibilities:

• Oversee therapist performance and provide ongoing coaching and mentoring.
• Conduct daily training sessions or refreshers to maintain high treatment knowledge and consistency within the team.
• Oversee the onboarding of new therapists and ensure they are fully prepared to perform treatments to standard.
• Ensure strict adherence to treatment protocols, brand SOPs, and LQA standards at all times.
• Support the Spa Manager in scheduling and effective resource allocation based on business demands.
• Perform routine treatment room checks to ensure cleanliness, readiness, and compliance with hygiene standards.
• Handle professional product inventory, ensure accurate consumption tracking, and place replenishment orders as needed.
• Assist in performance reviews or evaluations by providing input on technical and service delivery standards.
• Be the first point of contact for therapists in case of treatment related queries or challenges.

• Proven expertise in delivering high standard massage, facial, body treatments, and Hammam rituals within a luxury spa environment.
• Knowledge of wellness trends and product ingredients.
• Minimum 5 years of experience as a Spa Therapist in a luxury 5-star hotel or resort environment.
• Proven ability to uphold and deliver services in line with LQA (Leading Quality Assurance) or Forbes standards
• Previous experience in training, mentoring, or supervising spa therapists is highly preferred.
• In-depth knowledge of spa protocols, hygiene standards, and product ingredients.
• Strong interpersonal and communication skills, with a guest-centric approach.
• Fluent in English; additional languages are an asset.