Job Description

Key Responsibilities:

Quality Standards & Process Compliance

Develop and implement quality assurance procedures for property sales, leasing, and facility management operations. Conduct regular audits of property listings, documentation, and client service interactions to ensure accuracy and compliance. Standardize forms, templates, and service checklists across all real estate activities. Monitor adherence to RERA, ADREC, and company standards in all transactions and contracts.

Performance Monitoring & Reporting

Track service quality KPIs across departments (sales, marketing, maintenance, and admin). Prepare regular performance and audit reports for management review. Identify process gaps, propose improvements, and implement corrective actions.

Customer Experience & After-Sales Quality

Oversee client feedback systems and ensure timely resolution of complaints or service concerns. Audit property handover, inspection, and maintenance reports for accuracy and professionalism. Collaborate with leasing and sales teams to ensure a consistent, high-quality client experience.

Documentation & Compliance

Maintain accurate records for contracts, tenancy renewals, NOCs, and inspection forms. Ensure all property-related documents and communications meet legal and ethical standards. Coordinate with finance and HR for compliance on payments, commissions, and staff documentation.

Team Development & Coordination

Train staff on company quality standards, client service etiquette, and compliance requirements. Work closely with brokers, administrators, and maintenance teams to ensure consistent delivery of service excellence. Support ISO or internal certification initiatives for operational quality.

Qualifications & Requirements:

Bachelor's degree in Business Administration, Real Estate Management, or related field. Minimum 5-8 years of experience in real estate operations, compliance, or quality management. Strong understanding of UAE real estate regulations (RERA, ADM, ADREC). Experience in brokerage, property management, or facility operations preferred. Excellent communication, leadership, and documentation skills.
Job Type: Full-time