Job Description

Our client, a prominent transportation agency in Qatar, is seeking a

Policy & Procedure Management Lead

to champion governance excellence and operational efficiency across the organization.

Role Overview:

The successful candidate will be responsible for designing and maintaining the organization's process architecture, identifying and closing procedural gaps, and driving a culture of continuous improvement. This role will also lead the establishment of a robust performance management framework across multiple departments, ensuring alignment with corporate objectives and regulatory standards.

Key Responsibilities

Own the Policy & Procedure lifecycle (authoring standards, reviews, approvals, versioning, communication). Maintain the corporate process architecture, lead RACI, controls, and handoffs. Lead gap analyses against policies/procedures; prioritize improvements and assign owners/targets. Establish departmental KPI frameworks; define data sources and performance review cadence. Lead Lean Six Sigma/Kaizen initiatives to remove waste and improve quality, cost, and service. Partner with IT/BI to design dashboards and automate reporting, chair monthly performance reviews. Align process designs with system changes and coordinate change management. Build capability (toolkits, playbooks, training) for process owners and champions.

Capabilities & Competencies

Strong facilitation and change leadership, stakeholder alignment across functions. Structured problem solving and benefits realization focus. High data literacy; converts insights into actions and measurable outcomes. Program management and governance; risk and dependency management.

Knowledge, Qualifications & Experience

5-12 years in process excellence/continuous improvement; public transport/services preferred. Degree in Engineering/Quality/Business. Lean Six Sigma Black Belt (preferred) and experience integrating EFQM/ISO with operations. KPI design experience and performance management cadence setup.

Tools & Methods

Visio, RACI; change management tools. Lean Six Sigma toolset: problem-solving (Pareto, Fishbone, 5-Why). Power BI/Tableau; Balanced Scorecard; benefits tracking models.

Seniority Level

Mid-Senior level

Industry

Transportation, Logistics, Supply Chain and Storage

Job Type: Full-time

Pay: QAR25,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

process excellence: 10 years (Required) integrating EFQM/ISO with operationsnds on : 5 years (Required) KPI design : 8 years (Required)
License/Certification:

* Lean Six Sigma Black Belt (Preferred)