Key Responsibilities
Manage full lifecycle of policies and procedures (authoring, review, approval, communication)
Maintain corporate process architecture; lead RACI, controls, and handoffs
Conduct gap analyses; prioritize improvements and assign ownership
Develop KPI frameworks and performance review cadence
Lead Lean Six Sigma/Kaizen initiatives to improve quality, cost, and service
Collaborate with IT/BI to automate reporting and chair monthly reviews
Align process design with system changes; manage change initiatives
Build process capability through toolkits, playbooks, and training
Capabilities & Competencies
Strong facilitation, change leadership, and cross-functional alignment
Structured problem-solving with focus on benefits realization
High data literacy and outcome-driven analytics
Program governance, risk, and dependency management
Qualifications & Experience
5-12 years in process excellence/continuous improvement (transport/services preferred)
Degree in Engineering, Quality, or Business
Lean Six Sigma Black Belt (preferred); EFQM/ISO integration experience
Proven KPI design and performance management expertise
Tools & Methods
Visio, RACI, change management tools
Lean Six Sigma: Pareto, Fishbone, 5-Why
Power BI, Tableau, Balanced Scorecard, benefits tracking
Role Details
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