Lead Developer – Amazon Connect
Abu Dhabi, AZ, AE, United Arab Emirates
Job Description
Lead Developer - Amazon Connect
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Experience:
8+ YearsLocation:
Hybrid / Remote - UAEEmployment Type:
Full-timeAbout the Role
We are looking for a
Lead Developer (Amazon Connect)
who is hands-on and experienced in designing, developing, and deliveringcontact center solutions
leveragingAmazon Connect
and AWS services. The ideal candidate will have extensive experience inbuilding scalable call center systems
, leading technical design, and ensuring seamless integrations across enterprise environments.Key Responsibilities
Lead the end-to-end design and development of
Amazon Connect-based contact center solutions
. Develop customizedIVR call flows
, Lambda functions, and integrations with third-party or enterprise systems. UtilizeAWS services
such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities. Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals. Ensure scalability, reliability, and compliance with security and performance best practices. Mentor junior engineers and ensure technical excellence across project teams.Required Skills & Experience
8+ years of total software development experience. 3+ years of
hands-on experience with Amazon Connect
(including contact flows, routing, and integrations). Proven experience indelivering enterprise-grade call center or customer engagement platforms
. Proficiency withAWS Cloud services
(Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation). Experience inIVR development, telephony, SIP, and call routing
. Strong analytical, communication, and leadership skills.Preferred Qualifications
AWS Certified Developer / Solutions Architect. Experience integrating Amazon Connect with
Salesforce, ServiceNow, or CRM systems
. Familiarity withAI/ML and real-time analytics
in contact center environments.olfZvuDiNy
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Job Detail
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Job IdJD2126696
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, AZ, AE, United Arab Emirates
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EducationNot mentioned