Company: Oliver Wyman
Description:
Job Overview:
As the Lead Certinia Systems Admin Manager, you will be the Solution Architect for the Oliver Wyman PSA sofware, leading a team of technical experts in the development and support of the Oliver Wyman Certinia. In this role, it is critical to possess a deep understanding of Certinia to ensure we have the right capabilities internally to support the platform and enhance our firm asset. As the Certinia technical architect and expert, this role partners closely with the Lead Architect, Product Owner, Program Manager, senior business stakeholders, and vendors, to ensure the solution meets the firms needs across all touch points.
Key Responsibilities:
Lead the design and implementation of solutions in the Certinia platform. Develop system architectures that optimize performance, security and user experience.
Provide best practices and technical guidance to the team of administrators, developers and business analysts to design and build innovative solutions that align to customer goals and challenges.
Partner and help advocate for Certinia solution with Product Owner and Sr. Business stakeholders.
Lead the technical evaluation, scope, and completion of new enhancement and business process requestsManage and ensure all technical responsibilities including user account maintenance, reports and dashboards, workflows and other point-and-click configuration items are handled within the team.
Collaborate with vendors, ITS, Finance and Human Capital colleagues globally to support the development the growth of the Certinia platforms.
Ensure completion of periodic internal system audits and prepare for upgrades.
Oversee Salesforce.com data feeds and other integrations in collaboration with other ITS staff.
Assist in training of new users, and grow the Salesforce.com skill set across the organization
Collaborate with technical teams to guide them in creating and maintaining reports in Salesforce.com and extracting insights for advancing business revenue
Lead and be ultimately responsible in resolving user-identified functional and technical issues on the Salesforce platform and Certinia PSA software
Be the subject matter expert, recommending enhancements, best practices and new processes to optimize use and adoption of the platform
Experience Required:
Minimum of 10+ years of the SalesForce/Financialforce/Certinia platform administration
Experience establishing a support team from the ground up, including training, SLAs, documentation
Multi-year management experience of a large globally distributed end user and system support team
Certinia software experience
Extensive stakeholder Management experience
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and managelaterally and upwards
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields,workflows, custom views, validation rules, page layouts, record types
Strong understanding of permissions and sharing framework and ability to manage complex permissionlevels via profiles, role hierarchy, sharing settings, and field level security
Able to assess the impact of new requirements on Salesforce.com and all upstream and downstreamapplications, systems, and processes
Creative and analytical thinker with strong problem-solving skills
Proven ability to design (i.e. solution options) and implement new processes and facilitate user adoption.
Solid understanding of the Salesforce and FinancialForce data model and relationships between objects
5+ years of public cloud experience
Technical Skills:
Most importantly, you'll be an experienced Salesforce and FinancialForce administrator with managementexperience of a high performing team
Industry recognised qualifications and certifications
Some additional Skills that would be nice for you to have:
Advanced Salesforce certification
Agile development experience
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.