Job Description

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Role : Collection MIS & Systems Manager
Location : Dubai
Role Purpose:
Manage team to develop and maintain MIS and Systems to ensure that department requirements are met. Recommend and implement new system developments to improve productivity and efficiency. To acquire detailed understanding and knowledge of the reporting and analytical tools used by collections unit, automation initiatives to be taken. Coordinate with IT for implementation of various collection projects and system enhancements. Use initiatives and make suggestions that will contribute to overall effectiveness. Responsible to understand the effectiveness of current collections and contact strategy with a view to drive change initiative in both, collections and people strategy and work closely with key business partner i.e collections leadership, providing capacity plan and maintaining the overall capacity plan in-line with business requirements. Maintaining internal change or champion vs. challenger initiatives, ensuring any off-target performance is identified and timely feedback provided with view to improve the performance. Understand the key drivers of the portfolio performance through the use of data and asses the key drivers impacting the performance. Monitor portfolio and design early warning signals and place corrective action plans through design, analysis and presentation of insightful information advise the management and teams to minimize credit losses and provisions.
To produce standard reports as per agreed schedule. Produce and enhance MIS reports that communicate performance of department. Produce collections and recovery operational performance report for teams to ensure goals and objectives are met. Monitor collections and recoveries performance and track monthly provisions actuals vs targets. Responsible for regulatory, BRF and CB reporting.
Key Accountabilities of the role
RESPONSIBILITIES:
Financial:

• Recommend and provide strategic MIS solution across collections from soft to hard recovery teams to boost the department performance and ensure overall unit targets are met.
• Risk assessment to manage portfolio effectively for various products and take initiatives to reduce or minimize losses and provisions.

MIS & Analytics:

• Provide risk oversight on collections strategies using expert knowledge (business rules) in order to optimize the deployment of collections resources for optimal recoveries.
• Maintain a thorough understanding of the information tools.
• Develop relationship with colleagues and cross functions to devise and implement strategic MIS and Systems. Lead team to accomplish assigned MIS & systems tasks.
• Provide analytics to senior management to monitor trends, collection patterns, portfolio segmentation and risk priorities, monitoring and analyzing data related to portfolios.
• Coordinate with other stakeholders to address high delinquency reason and highlight to other departments to address any risk.
• Prepare capacity plan for unit and coordinate with all stakeholders in preparation and implementation. Prepare quarterly plan to forecast staffing requirements.
• Creating effective Incentive plan for unit and coordinate with all stakeholders to ensure plan is well structured and aligned with business goals and encourage collective performance, follow up for approvals with relevant departments.
• Define KPI's for different teams in the unit that are measurable, achievable and improve overall performance. Create MIS to evaluate performance of collection & recovery teams against set KPIs. Tracking KPIs for the department to ensure targets are being met. Prepare monthly targets for the department and measure performance.
• Prepare allocations for unit based defined strategy based on products, segmentation, priorities and other applicable components. Account allocation to domestic and overseas agencies based defined processes and strategies.
• Prepare an effective management presentations regular and adhoc with analytical views that help to drive business decisions.
• Prepare Scoring Model Monitoring validations for Self-Cure & Collection Risk Models
• Develop adhoc programs which help to streamline internal processes.

SYSTEMS:

• Coordinate with IT, Business and Vendors for systems design, developments & enhancements implementations. Resolve collections system related issues.
• To have good understanding of collection systems (Debt Systems & Dialer) and overall banking systems and help collections unit to resolve any system gaps to improve processes.
• Lead team for collection systems digitalization, responsible for end-to-end design, process workflow and development of systems.
• Initiatives to be taken for implementation of new tools/ API which will support to reach to more delinquent customers and improve contactability.

• Regulatory, Audit & CPR regulations to be implemented in Systems.
• Coordinate with internal departments and vendors for collection scoring model development.
• Manage Dialer system for outbound and inbound calls to enhance productivity.

Initiatives:

• To use initiative and make suggestions that might contribute to overall effectiveness of MIS & Systems. Analyze current strategies and identify improvement that could be addressed through changes & automation.
• New initiatives implementation with the engagement of collections and recoveries team. Lead initiatives to digitalize and automate collection & recovery workflow and processes.
• Enhance MI reporting by taking initiatives to create and automate reports which will help in decision making.

Cost:

• Prepare and submit yearly department budgets in coordination with other stakeholders. Plan to be submitted for different lines of GL. Monitor monthly and YTD expenses versus budget.
• To maintain collections and recoveries cost within yearly budget driven by capacity re-alignment and automation initiatives.
• Monitoring 'test and learn' strategies (i.e champion/challenger) to capitalize to reduce risk and / or improve efficiency / profitability.

Audit & Regulatory Reporting:

• To maintain accuracy and integrity of departmental reporting and analytical tools as per defined work instruction and test procedures.Coordinate with auditors and share reports and MI requirements for audit process. Coordinate for audit reviews and all audit action points to be completed.
• Prepare regulatory MI requirements and coordinate with other stakeholders for preparation and submission. All regulatory requirements to be adhered, tracked and implemented.

Personal Development:

• To work positively and communicate professionally at all times.
• To proactively manage personal development.

Specialist Skills / Technical Knowledge Required for this role:

• Minimum of 5 years' experience in collections or continuous improvement function.
• University Degree and Working knowledge of project management best practices.
• Excellent analysis skill with the advanced proficiency in analytical tools such as SQL, SAS , Excel, Access with an ability to analyze complex MI. Thorough knowledge of Bank operating systems and collection systems.
• Strong documentation skills and strong knowledge of the MS Office (e.g Word, PowerPoint, Excel)

Candidate Profile:
Minimum 10 years of experience in banking industry.
Previous experience:
Experience of MIS role, business analysis, systems, process and data driven environment.

Skills Required