Job Description

Coordinate and manage assessments that ensure competency levels for the Passenger Services Department are up-to-date by managing all Competency Management System (CMS) assessments, reports, and feedback. This role will take immediate action for any CMS related issues.
MAIN RESPONSIBILITIES

• Ensure that the Stations team (made up of roles under the Passenger Services Manager) maintains the required level of competency to deliver a safe Metro environment.
• Provide effective communications and information with internal and external parties in an efficient and timely manner.
• Prepare the CMS Monthly Summary Report, to be submitted to the Training and Competency Department.
• Prepare CMS weekly detailed report, to be submitted to Passenger Services Manager.
• Update and keep assessment record through CMS online data base and location plan.
• Assist Station Masters, Assessors and other roles to complete assessments when necessary.
• Liaise with Training & Competence Internal Verifiers to ensure that CMS Assessments are up to date and properly documented.
• Take action for Non Conformance related to the CMS.
• Attend Test Case Live exercise to ensure that all employees actions are in line with updated Work Instructions.
• Established and prepare regular CMS Moderation Meeting to ensure that Station Masters / Assessors have common understanding with regards to CMS updates.
• Perform Train Emergency Evacuation, where applicable.
• Assist the Passenger Services Manager in providing feedback and updating the work instructions.
• Conduct internal CMS audit to ensure proper documentations and assessments are conducted on time.
• Liaise with the Passenger Services Manager and Rostering team for any roster arrangement/ amendment for staff to ensure that assessment will be done on time.
• Coordinate with Training and Competency department for any training, refresher and other concerns related to staff competency.
• Manage annual budget relating to staff competency and knowledge.
• Ensure the retention of staff knowledge through various projects.
• Responsible for dealing with Operational and Training enhancements for the Passenger Services Department.
• Interface with transportation interface (Dubai Tram).
• Review updated work instructions and recommend changes if necessary.
• Ensure that all members of the team are regularly reminded that the CMS is everyone's responsibility.
• Support station duties if required.
• Assist stations during special events and emergency situations.
• Provide feedback regarding staff performance.
• Perform and carry out other duties as instructed / directed by the Passenger Services Manager, Deputy Head of Passenger Services.

KNOWLEDGE REQUIRED

• Thorough understanding of station operations and associated activities.

KEY SKILLS

• A mature, proactive and responsible approach to work with initiative and problem solving capability.
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.
• Good communication skills and the ability to manage multiple tasks efficiently and work.
• Productively in a fast-paced, team-oriented environment.
• Good literacy and numeracy skills required for the role.
• Ability to understand complex systems and possess good IT skills.
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities.

EXPERIANCE

• Must have 6 months prior experience working as a Station Master within Keolis-MHI Dubai Metro.
• Qualified Assessor and Key Instructor in all safety critical and non-safety critical tasks within Station Operations.

EDUCATIONAL QUALIFCATION

• Ideally a degree holder or higher diploma of post-secondary education in a related discipline.

Skills Required