Job Description

Overview of the role
To implement the training plan in the store of their area of focus by guaranteeing the Training activities are conducted to support the co-worker journey. The Learning & Development specialist is accountable to monitor the training delivery with the facilitators, subject matter experts, line managers, store and Service office leaders to ensure the co-workers have access to the learning relevant for their needs (new joiner, internal transfer, functional training, culture & values, behavioural, Corporate, technical, etc...) at each steps of their journey.
What you will do
Training Programmes

• Plan, organise and optimise the learning activities identified and allocate the resources necessary
• Implement the learning campaign to raise engagement and create an active learning culture
• Design and co-design learning activities and training plan necessary to maintain the teams knowledge aligned with the brand and the company culture
• Facilitate in-classroom or virtual training session to equip and develop the co-workers competences
• Follow-up on learning actions to ensure the learning impact is reached
• Organise knowledge check pre & post-learning to measure the learning impact.
• Organise certification and graduation for the programmes when requested
• Keep track of learning engagement and completion by using the platforms and dashboards in agreement with the people strategy
• Monitor the learning activities of the Buddies and Facilitator in stores by ensuring engagement of this community to maintain a high level of competence in store
• Conduct the Training needs Analysis in store based on the identified learning priorities
• Plan & organise the learning activities for each functions according to the learning path and the learning categories (Compliance, introduction, behavioural, managerial, technical, Brand culture, self-learning for Aspirant, In-the-role, seniority and in each function)
• Update the learning material when relevant and contribute to regional initiative to elevate the learning culture

People Management & Development

• Guarantee all Line Managers of their area of focus are equipped to accompany people performance in-line with the Performance Cycle
• Actively support the performance cycle campaign
• Support the store's managers to accompany the IDP of the team by organising the relevant learning activities.

Talent Development

• The L&D specialist is responsible to ensure all co-workers are informed and equipped to monitor their learning and talent journey

Administration

• The L&D is responsible for maintaining all administrative records relating to employee trainings (Training Matrix) and will control all administration related to training for the store.
• The L&D is responsible for the monitoring of the LMS for their store: creating account for new joiners, reset passwords, keeping track of the account cancellation (CDS clean-up), creating learning events, marking the attendance, sending invitation, communication to staff planning team and SMEs

Skills Required