Job Description

The Laundry Valet is responsible for providing prompt and professional laundry and dry-cleaning services to guests, ensuring the highest standards of cleanliness, presentation, and guest satisfaction. This role acts as a key link between the guest and the laundry team, ensuring accurate handling, timely delivery, and personalized service.

Key Responsibilities:

Guest Service:

Collect, log, and deliver guest laundry, dry cleaning, and pressing items accurately and promptly. Ensure all guest laundry is handled with care and according to fabric care instructions. Present laundry services to guests professionally and assist with any special requests or concerns. Ensure clear communication with guests regarding delivery times, service options, and charges. Handle guest complaints or service issues courteously and report them to the supervisor if required.

Operational Duties:

Inspect all laundry items for stains, damages, or missing buttons before processing. Tag and record all items received using the appropriate tracking system or logbook. Coordinate with the laundry team to ensure timely cleaning and pressing of all items. Deliver finished laundry to the respective guest rooms according to established procedures. Maintain a high level of cleanliness and organization in the valet and laundry areas. Report any lost and found items immediately following hotel policy.

Health, Safety & Hygiene:

Follow all hygiene, sanitation, and safety procedures in handling linen and chemicals. Ensure safe operation of all laundry equipment. Maintain a clean and tidy working environment at all times.

Other Responsibilities:

Attend daily briefings and departmental training sessions as scheduled. Ensure grooming and personal appearance are in accordance with hotel standards. Promote a positive and professional image of the hotel. Perform any other duties assigned by the Laundry Supervisor or Management.

Qualifications & Skills:

Previous experience in laundry or housekeeping in a hotel environment preferred. Good communication and interpersonal skills. Strong attention to detail and organizational ability. Customer-focused with a courteous and professional attitude. Ability to handle multiple tasks and work under pressure. Basic knowledge of fabric care and stain removal techniques.
Job Types: Full-time, Permanent