Job Description

MAIN DUTIES:

Administration

Go through log book for follow up Periodical check up linen chart and pantry to ensure all housework are completed within the same day. Ensure all linen/rewash linen have been returned promptly. Check if any preventive maintenance. Keep records of daily housework, production record. Rotate employees to different job whenever it is considered necessary. Ensure that there is ample stock of chemicals and all other items required for the department. Keep records on attendance of all laundry staff to prepare duty rosters.

Financial and Revenue Responsibilities

To participate in monthly inventories.

Training and Human Resources

Maximize the potential of ambassadors by through training programs. Identify training based on departmental needs. Work closely with the staff and do on job training. Create a positive and relaxed working environment and develop team work. Take action to eliminate potential problems and unhealthy practices. Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation. Treat complaints of harassment and discrimination promptly and confidentially. Treat customers and colleagues from all cultural groups with respect and sensitivity. Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

Make sure that the quality control for guest laundry , room linen, F&B linen and uniform is maintained. Ensure that all linen and uniforms are damaged free and properly pressed. Check on quality finishing of the product.

Maintenance and Equipment

Know how to operate all of the equipment and trains staff in safe and proper handling. Keep informing engineering department of checking and repairing malfunction machinery Assist in the schedule of preventive maintenance program.

Miscellaneous

To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed. To supervise outsourced laundry services, for quality and standard procedures to ensure a proper storage of the chemicals, respecting the environmental procedures. To ensure laundry staff has a full knowledge of all the textiles and their proper care. To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary. To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed. ll ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. * All ambassadors may be assigned to other duties in the hotel as and when required by business levels.