Job Description

We are seeking an energetic and customer-oriented Sales and Customer Service Representative to join our laundry business. The ideal candidate will handle customer interactions, promote our services, process orders, and ensure a positive experience from drop-off to delivery. You will play a key role in building customer loyalty and growing our business through excellent service and sales efforts.

Key Responsibilities

Customer Service:

Greet customers warmly and assist them with laundry drop-off and pick-up. Answer customer inquiries via phone, WhatsApp, email, or in person. Handle complaints or issues professionally and resolve them promptly. Maintain accurate customer records and update order information. Ensure a clean and welcoming reception area.

Sales & Promotion:

Explain laundry packages, memberships, or special promotions to customers. Upsell additional services such as dry cleaning, ironing, stain removal, and delivery. Build and maintain strong relationships with regular customers. Support marketing campaigns and contribute ideas to attract new clients.

Operations Support:

Tag and label clothes accurately to prevent mix-ups. Coordinate with washing, ironing, and delivery teams for timely order completion. Maintain records of daily sales, transactions, and customer feedback. Monitor inventory of packaging materials and supplies.

Qualifications & Skills

High school diploma or equivalent; diploma in business or customer service preferred. Previous experience in retail, laundry, or service industry. Strong communication and interpersonal skills - English and Arabic will be advantage Friendly, patient, and professional attitude. Good computer and POS (Point of Sale) skills. Ability to multitask and work in a fast-paced environment. Sales-driven with a customer-first mindset.

Benefits

Competitive salary AED 3000 to AED 3500 Commission on the agreed target and KPIs. Training and growth opportunities. Supportive team environment One Day Off Overtime applicable.

Working Hours

. 9 Hours per Day with 1 Day off per week.

Apply if you are ready to join immediately

Job Types: Full-time, Contract
Contract length: 24 months

Pay: AED3,000.00 - AED3,500.00 per month