Job Description

Your day to day

oAnswer the telephone in an efficient, courteous manner within 3 rings.
oProvides quick courteous response to express requests.
oEnsure that the guest laundry is received with a laundry slip and with full details of guest i.e. name, room number, signature.
oIf any special guest request is there update on the board and follow up to ensure requirements met.
oExpress laundry & Pressing to be delivered to guest with in the required time.
oAll laundry upon receiving & delivery need to be updated in the log book.
oResponsible for charging guest laundry bill to the rooms through Micros.
oQuality of the guest garments has to be checked before delivery and if any stains which is not possible to remove has to be sent with the stain card.
oDND procedure need to follow up.
oDND and No post laundries have to be handed over to the next shift.
oCompletion of the discount form/void form (if any) with manager signature must be forwarded to finance.
oResponsible for maintaining the cleanliness and condition of the laundry trolleys.
oTo assist colleagues during daily peak periods
oAssists in linen inventories.
oParticipate in Housekeeping meetings and make suggestions for improvements to the Laundry Supervisor
oParticipates in the multi - skilling philosophy of the department
oTo respond to changes in the department function as dictated by the Industry , Company and Hotel
oCarries out any other requests by the Housekeeping leaders
oEnsures that all paperwork done on each shift is completed and filed.
oEnsure all staff are using correct procedures during the course of their shift.
oPreparation of reports signed off by uniform attendant and Supervisor on shift.
oFiling of documentation is in order.
oEnsure paper communication is signed by appropriate person.
oStock take of non uniform supplies is tracked.
oLaundry reports are correct, signed and filed.

GENERAL

oCommunicate effectively with all other departments
oAbility to work a flexible roster
oAttend meetings, training sessions and any other required meeting or training session.
oIdentify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
oEnsure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
oConsistently achieve in accordance with hotel standards and as directed by your supervisor and/or manager.
oConsistently meets productivity targets.
oGuest satisfaction ratings
oPersonal presentation
oPresentation and cleanliness of pantry and storeroom.
o

PERSONAL CHARACTERISTICS

Education

o Ability to speak and understand English.
o Able to read and write English

Experience

o Minimum 2 years Housekeeping Experience in a 4-5 Star Hotel

Technical

oGood understanding of correct manual handling techniques
o Understanding of safe use of cleaning chemicals and personal protective equipment.

Personal Attributes

o'Can do' attitude and a high level of energy
oProfessionally groomed
oAble to work well independently

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.