Job Description

L3 Support Engineer must have a strong background in development and fixing issues and Application proactive measures. The individual is expected to utilize his experience in handling bugs and abnormal system behaviour. Should be available around the clock to respond to critical issues. Knowledge and experience of banking applications and related modules. Must have good understanding of SDLC, incident management and problem management.

Essential Duties & Responsibilities include, but are not limited to the following:

Banking system experience and knowledge essential. Excellent Applications web and app related Skills. Concepts and administration of Banking systems. Practices and methods of problem management and incident management. Provide technical support to application support team. Perform other tasks as directed by superiors. Considered an out of the box thinker and displays a willingness to learn. Analysing and resolving issue with consideration of customer, business and technical sides Tracking and managing fix changes priority in alignment with source control changes pipeline

Requirements

Bachelor's Degree required in Computer Science or equivalent (a combination of education and experience will be considered). High level of interpersonal skills and communication skills both written and oral.

EXPERIENCE

The candidate must be minimum of 7 yrs. of experience as Software developer or L3 support in Banking. Excellent experience in Temenos/T24 Good experience in T24 TAFC/TAFJ Good experience in debugging, analysing and fixing issue & bugs Good Knowledge of banking system and integration

SKILLS

Excellent people skills. Strong product development and engineering skills. Strong communications skills, both in writing and speaking. Good understanding of banking software Good understanding of SDLC, incident management and problem management and its practices Good organizational and time management skills

BEHAVIOURAL COMPETENCIES

Proven Project Management skills. * Team spirit/ Problem solving/ Good communication skills