L2 Shared Cloud Operation Team Lead
Cairo, Egypt
Job Description
About the role
L2 OPS First technical point of contact for domain 24/7 availability for On call and Non Business hours planned activities Managing the day-to-day activities of the team (Incident, Change, vulnerability , patch Audits) Motivating the team to achieve organizational goals. Resources allocation and assignment of L2 expert per techno according to priority Provide activity KPI per technical domain Leading the skill management of the team Ensuring SR review with L3, L2 offer referent + supplier Ensuring delivery of RCA to service owner Contributes and ensures the contribution of the team to all improvement plan Initiates and leads opportunities of continuous improvementsAbout you
Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree. Soft-Skills / Business Courses & Certification (time management, negotiation/communication skills...). Excellent understanding of systems technologies (operating systems, Hardware servers including blade/rack mounted servers, virtualization, storage, and backup). Excellent understanding Network Architecture, Backup/ Restore, Storage Area Networks and Monitoring Solutions. Excellent communication, facilitation and customer facing skills. Very good understanding of systems related products (Microsoft Windows 2K/2K3/2K8/2K12, VMWare, NSX, VCD, DNS/DHCP, Linux, vBlock, NetApp, NetBackup, Veem backup, HP3PAR, Isilon, Bladelogic, Zerto). Very good understanding of project management. Very good technical reporting skills. Certifications of MCSA and VCP is required, MCSE, MCITP, Citrix and Hyper-V are a plus. Fluent English speaking. Fluent French speaking is a very good plus.Additional information
Minimum 7 years of overall professional experience. 2-5 Years of experience in Cloud based application system 2-3 Years of experience leading teams of engineers and IT specialistsDepartment
Orange Cloud for BusinessContract
Regular
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD1406695
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCairo, Egypt
-
EducationNot mentioned