As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins.
About this opportunity:
As Team Lead for the Backoffice IP Backbone Networks & Cloud Infra structure Operations in managed services, you will be leading a highly skilled team consisting of more than 12 Engineers to lead the second level operation of one of the large multivendor IPBB networks in the manages services. You will be basically responsible for achieving the IPBB network and cloud infrastructure operational targets under the contractual KPIs and maintain the deliverables quality within the SLAs
What will you do:

• 
  Fault management and TT resolution
• Change request management
• Incident and emergency handling
• New nodes and service introduction
• Nodes/System Upgrades to manage life cycle management

What will you bring:

• 
  At least 3 years in leadership roles in IPBB network operations or equivalent
• Ability to Implement new techniques, or to apply positive changes to the existing processes to improve the operational efficiency
• Ability as team lead to cope with a highly demanding customer while maintaining the highest customer satisfaction levels
• Promote the team work spirit and achieve the best collaboration between all team members
• Efficiently assign tasks and goals, measure and track the individual performance with a clear plan for continues skilling up
• Hire, develop, coach and steer the team efforts to the correct business direction
• Promote the automation in the team to drive operation excellence with cost effective solutions
• Work efficiently with different domains like planning and support organizations with articulating the proper WLA/OLA to achieve the business goals.

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 681068