Job Description

? We're Hiring: L2 Infrastructure Support Engineer - Incident, Problem & Change! ?
Level-2 engineers are responsible for Incident management, Problem management and Change management functions in the NOC operations. They will be willing to work on different working shift as required
? Location: Dubai, United Arab Emirates
? Work Mode: Work From Office
? Role: L2 Infrastructure Support Engineer - Incident, Problem & Change
Experience - 6+ years
Salary - Best in the industry
What You'll Do:
Incident Management Provide Quality Assurance for L1 monitoring (Ticket building, process adherence, systems monitoring & SLA tracking) Provide technical escalation point for L1 analysts Follow documented escalation processes Provide advanced troubleshooting for platforms and drive the issue/problem resolution process Recommend process/procedure improvement Problem Management Perform Root Cause Analysis of problems, propose and implement remediation actions co-ordination with L3 / vendors for Permanent Fixes implementation of fault fixes and patches for Problems Change & Configuration Management Implementing changes as per agreed change management process Activation/Deactivation/Provisioning of Service requests through Change Management Process Perform approved configuration changes during entity migrations Managing the change process Reporting on the implemented changes Asset Management Perform Asset management including License Management i.e. maintain BOQ and licenses Vendor Management
Skills:
University Degree in Computer related field or equivalent education required Hands on Experience in Configuration and Deployment of Cisco Unified Communication products CCIE in Cisco Collaboration Technology or equivalent. Minimum 6 years' experience in IT operations with sound knowledge and experience using ITSM tools such as Manage Engine Knowledge of software including Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat
Ready to take your career to the next level? ? Apply now and be part of our dynamic team!

Skills Required