L1 Network Security & Uc Expert
Cairo, Egypt
Job Description
About the role
Role Purpose: Technical knowledge retention and enhancement in the team and in-team career progression- Act as the technical point of reference and mentor for the team
- Share experience and knowledge within the team
- Provide day-to-day guidance and coaching
- Guide the newcomers through their induction phase
- Technical knowledge and skills enhancement
- Create, validate and update technical documents
- Responsible for training delivery program (coaching and delivery)
- Responsible for new customers’ and offers handover to operation
- Responsible for autonomy improvement
- Act as a POC for technical management aspects
- Assist in evaluating team technical performance
About you
- Excellent communication, interpersonal, organizational and presentation skills
- Fluent in English (French is a plus)
- Good consulting and problem solving skills
- Able to work efficiently and independently to meet deadlines
- Able to understand complex customer infrastructure and good understanding of services offered
- Ability to work under pressure and deal with multiple tasks
- Technical competence in CTS offers.
- Able to present his ideas and projects effectively.
Additional information
- Educational Background
- Bachelor Degree in telecommunication or computer engineering or computer science
- Professional Experience
- Minimum of 1 year related work experience in customer technical support or similar organizations within telecom or IT industry
Department
Customer Services & OperationsContract
Regular
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Job Detail
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Job IdJD1420642
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCairo, Egypt
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EducationNot mentioned