L1 IT Support Technician - Dubai IT Support Job Overview
Dicetek is hiring an L1 IT Support Technician in Dubai to serve as the first point of contact for end-users seeking technical assistance. The role requires troubleshooting basic IT issues, managing support tickets, and assisting with AV setup and maintenance during meetings and events. This is a critical opportunity for IT professionals in Dubai to gain hands-on experience supporting enterprise systems like Fusion ERP, Banner, and SAP BI while ensuring seamless user support. Job Location: Dubai, United Arab Emirates
Industry: Information Technology and Services
Function: Help Desk / Technical Support
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time Job Overview
As an L1 IT Support Technician, you will be responsible for addressing user issues related to software, system access, and connectivity. You will log, track, and escalate incidents as needed while delivering timely resolutions. The role also includes supporting backend systems like Fusion ERP, Black Board, Banner ERP, and SAP BI, and managing AV infrastructure for events and meetings. Key Responsibilities

• Respond to technical queries via phone, email, or ticketing system
• Troubleshoot basic IT issues: login problems, software installs, connectivity
• Document user interactions and solutions in the helpdesk system
• Escalate complex incidents to L2 support with complete case documentation
• Assist users in navigating IT platforms and business applications
• Follow service level agreements (SLAs) for response and resolution
• Support backend enterprise systems: Fusion ERP, Banner, SAP BI, Black Board
• Operate and maintain audio-visual equipment for corporate meetings

Job Requirements

• Bachelor's degree in IT, Engineering, or equivalent; IT support certifications preferred
• Experience in customer service or IT helpdesk roles is an advantage
• Familiarity with Fusion HCM, Integration, and Reporting tools
• Basic knowledge of network and software troubleshooting
• Strong communication skills and ability to explain tech to non-technical users
• Ability to work flexible shifts including weekends if required

What We Offer

• A dynamic and collaborative IT environment
• Continuous learning opportunities with enterprise technologies
• Competitive compensation and performance-based growth
• Exposure to mission-critical systems and customer-centric IT operations

About the Company
Dicetek is a global IT solutions provider based in Dubai, specializing in technology consulting, software development, and IT staffing. Known for delivering high-impact digital transformation services, Dicetek partners with government entities, financial institutions, and large enterprises across the Middle East and Asia. The company focuses on empowering clients through innovative technology and a highly skilled workforce. Job Title L1 IT Support Technician - Dubai IT Support
L1 IT Support Technician - Dubai IT Support Job Overview
Dicetek is hiring an L1 IT Support Technician in Dubai to serve as the first point of contact for end-users seeking technical assistance. The role requires troubleshooting basic IT issues, managing support tickets, and assisting with AV setup and maintenance during meetings and events. This is a critical opportunity for IT professionals in Dubai to gain hands-on experience supporting enterprise systems like Fusion ERP, Banner, and SAP BI while ensuring seamless user support. Job Location: Dubai, United Arab Emirates
Industry: Information Technology and Services
Function: Help Desk / Technical Support
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time Job Overview
As an L1 IT Support Technician, you will be responsible for addressing user issues related to software, system access, and connectivity. You will log, track, and escalate incidents as needed while delivering timely resolutions. The role also includes supporting backend systems like Fusion ERP, Black Board, Banner ERP, and SAP BI, and managing AV infrastructure for events and meetings. Key Responsibilities

• Respond to technical queries via phone, email, or ticketing system
• Troubleshoot basic IT issues: login problems, software installs, connectivity
• Document user interactions and solutions in the helpdesk system
• Escalate complex incidents to L2 support with complete case documentation
• Assist users in navigating IT platforms and business applications
• Follow service level agreements (SLAs) for response and resolution
• Support backend enterprise systems: Fusion ERP, Banner, SAP BI, Black Board
• Operate and maintain audio-visual equipment for corporate meetings

Job Requirements

• Bachelor's degree in IT, Engineering, or equivalent; IT support certifications preferred
• Experience in customer service or IT helpdesk roles is an advantage
• Familiarity with Fusion HCM, Integration, and Reporting tools
• Basic knowledge of network and software troubleshooting
• Strong communication skills and ability to explain tech to non-technical users
• Ability to work flexible shifts including weekends if required

What We Offer

• A dynamic and collaborative IT environment
• Continuous learning opportunities with enterprise technologies
• Competitive compensation and performance-based growth
• Exposure to mission-critical systems and customer-centric IT operations

About the Company
Dicetek is a global IT solutions provider based in Dubai, specializing in technology consulting, software development, and IT staffing. Known for delivering high-impact digital transformation services, Dicetek partners with government entities, financial institutions, and large enterprises across the Middle East and Asia. The company focuses on empowering clients through innovative technology and a highly skilled workforce.
Post Details Job Start Date
Salary from 4000.00
Salary to 6000.00
Number of Vacancies 1
Location - Location City Dubai Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location '