L1 Field Support Engineer
Job Description
Job Position - L1 Field Support Engineer
Company Name - Data Direct
Salary: 4500 AED
1 to 3 years experience
English/Arabic Speaker
Location: Dubai
Responsibilities:
Provide on-site and remote support for desktops, laptops, printers, and peripherals.
Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
Install, configure, and upgrade end-user hardware and software as per IT policies.
Manage user accounts, access rights, and group policies in Active Directory.
Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
Coordinate with vendors for hardware repairs or replacements.
Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
Assist with onboarding/offboarding activities (device setup, profile configurations).
Participate in IT asset inventory, audits, and compliance reporting.
Maintain documentation, FAQs, and user guides for common issues.
Skills Required
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Job Detail
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Job IdJD2186757
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:DH 4,500 per month
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned