Job Description

Job description:

Job Summary

The Kitchen supervisor will be responsible for the end-to-end management, growth, & profitability of the pastry cloud kitchen. This role combines culinary leadership, operations excellence, cost control, team management, & brand execution to scale production while maintaining premium quality & consistency.

Key Responsibilities

1. Kitchen & Production Operations

Plan and supervise daily production schedules for cakes, pastries, and desserts Ensure standard recipes, portion control, and presentation guidelines are followed Train, Implement and monitor SOPs for cleaning, storage, and food handling. Ensure compliance with food safety, hygiene, and local health regulations

Maintain consistency in taste, quality, and hygiene

2. Inventory & Procurement

Maintain Inventory Logbook for raw materials, finished goods and packaging materials. Maintain a Wastage logbook, recording reasons of wastage and corrective actions. Monitor raw material stock levels and place timely purchase orders.
Coordinate with suppliers

3. Order Management & Delivery Coordination

Oversee order processing from online platforms, walk-ins, and B2B clients. Support online promotions with food delivery platforms (Talabat, Snoonu, etc.) Coordinate with delivery partners to meet with delivery timelines. Ensure timely preparation, packing, and dispatch of orders. Plan, assign, and manage driver schedules to meet delivery timelines.

4. Client Coordination & Customer Support

Handle B2B inquiries, quotations, & negotiations in coordination with management. Ensure smooth order confirmation, production planning, & delivery coordination. Act as the point of contact for B2B clients for repeat orders & feedback. Address customer complaints and manage special orders.

5. Reporting & Administration

Maintain daily sales log of online platforms, walk-ins, and B2B clients. Reconcile sales with POS reports and delivery records. Submit

weekly sales reports

for revenue, product-wise performance, and trends. Maintain Reconciliation Records & cost tracking. Share insights with management to support pricing, promotions, and planning and coordinate with other dept.

6. Team Management

Supervise kitchen staff, helpers, and support teams. Prepare duty rosters and manage attendance. Address Staff Grievances in co-ordination with HO
Share your CV to:

digital.ig.qa@gmail.com

Job Type: Full-time

Application Question(s):

2 Years in Order Management & Delivery Coordination ? Experience in Handle B2B Client Coordination & Customer Support?
Experience:

* Kitchen & Production Operations: 3 years (Preferred)