Job Description

Finance

Collaborate with restaurant manager to set daily, weekly, and monthly sales targets. Define and drive weekly/monthly line targets with the team. Develop strategies to improve the average monthly check and generate sales. Propose and implement innovative ideas to boost sales. Leverage mall events effectively to increase profitability. Implement and drive customer loyalty programs. Oversee and manage aggregator platforms. Monitor inventory levels and control costs to ensure profitability.

Customer

Foster a customer-centric culture by turning customers into brand promoters. Ensure staff consistently implement brand service standards and the SOS framework. Address customer queries and feedback promptly (within 24 hours). Deliver exceptional guest experiences, from welcoming to farewell. Maintain the restaurant's image by suggesting and implementing improvements. Ensure speed of service aligns with brand standards. Treat every guest as a VIP and ensure their satisfaction. Supervise and evaluate staff and work procedures to maintain quality standards, ensure excellent customer service, and handle disciplinary matters as needed.

Internal Process

Manage daily, weekly, and monthly team responsibilities efficiently. Ensure all team members adhere to company grooming and hygiene standards

Finance

Collaborate with restaurant manager to set daily, weekly, and monthly sales targets. Define and drive weekly/monthly line targets with the team. Develop strategies to improve the average monthly check and generate sales. Propose and implement innovative ideas to boost sales. Leverage mall events effectively to increase profitability. Implement and drive customer loyalty programs. Oversee and manage aggregator platforms. Monitor inventory levels and control costs to ensure profitability.

Customer

Foster a customer-centric culture by turning customers into brand promoters. Ensure staff consistently implement brand service standards and the SOS framework. Address customer queries and feedback promptly (within 24 hours). Deliver exceptional guest experiences, from welcoming to farewell. Maintain the restaurant's image by suggesting and implementing improvements. Ensure speed of service aligns with brand standards. Treat every guest as a VIP and ensure their satisfaction. Supervise and evaluate staff and work procedures to maintain quality standards, ensure excellent customer service, and handle disciplinary matters as needed.

Internal Process

Manage daily, weekly, and monthly team responsibilities efficiently. Ensure all team members adhere to company grooming and hygiene standards

QUALIFICATION, EXPERIENCE & SKILLS

Any graduation, preferably hospitality management At least 3 years experience working in casual dining concepts at a supervisory level Excellent interpersonal skills for diplomatically handling staff and guests. * Ability to inspire, motivate and develop employees.