Job Description

What You Will Do:
Customers

• Ensure customers are always the focus and strive to make them smile by meeting and serving them with empathy and care, following IKEA values.
• Act as a good ambassador for the IKEA store in all customer interactions, giving customers a reason to return.
• Walk the store regularly and engage in daily dialogues with customers to receive feedback and learn about their needs and wants, taking action based on their input.
• Take immediate action to meet customer needs and continuously improve customer interactions, encouraging colleagues to do the same.
• Have knowledge of services offered in the store and use this to assist customers.
• Ensure customers have a great shopping experience at all times throughout the day.

Commercial

• Understand and contribute to the store business plan and IKEA Food action plans by supporting the manager in implementation with the team.
• Secure an irresistible food offer through attractive presentation and communication of the range.
• Passionate about products, actively seeking knowledge about their content, origins, and benefits, sharing this with customers and colleagues.
• Ensure top-selling products are available and clearly communicated and displayed at all times.
• Collaborate with the manager to support marketing and in-store activities.
• Assist the manager with range changes in a simple and cost-conscious way.
• During quiet times, initiate commercial activities to attract store visitors and increase take-up rates.
• Maintain a clean, organized, attractive, and inviting area to enhance customer experience.
• Use local market awareness to provide input on range and pricing to the manager.

People

• Work with the manager to ensure all co-workers understand the IKEA Concept and key guidelines and how these impact their roles.
• Lead by example, supporting and coaching colleagues to meet customer needs and grow professionally.
• Promote an environment where the IKEA culture is alive and diversity is valued, making IKEA Food a great place to work.
• Actively participate in team activities and collaborate with colleagues in other parts of the store when needed.
• Keep colleagues informed and encourage knowledge sharing to perform roles effectively.

Steering the Business

• Contribute to making the IKEA store successful and capable of achieving sales growth.
• Work towards agreed goals and take actions to meet them.
• Challenge costs by working in a lean, simple, and cost-conscious manner, sharing good examples and encouraging the team to find smarter ways of working.

Operations

• Ensure compliance with IKEA Quality and Food Safety Policies and routines.
• Report any food incidents or potential incidents, contributing to a 'safety first' culture.
• Ensure adequate staffing in the area for successful operations.
• Proactively work to avoid bottlenecks and improve customer satisfaction.
• Implement daily operational routines and actions as set by the manager.

Skills Required