Job Description

Overview Of the Role:
The Kitchen Production Team Leader is responsible for assisting the IFB Manager/Team Leader in executing the IKEA Food Service concept in the IKEA Swedish deli, aligning with IKEA's concept, and ensuring the kitchen and production operate at the highest standards. The role involves supervising daily operations to strengthen IKEA's position as the leading home furnishing store in the market, while managing resources including a team of direct reports and overseeing financial dimensions.
What You Will Do:
Customer Experience

• Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests with empathy and care, listening and supporting them with an attitude based on IKEA values.
• Lead by example and act as a good ambassador for the IKEA store in all contact with our guests, providing a reason for them to return.
• Engage in daily dialogue with guests to gather feedback about their experiences and learn about their needs and wants, and act based on their input.
• Empower and encourage the team to take immediate action to meet the needs of guests and continuously improve interactions.
• Ensure guests have a great shopping experience throughout the day and handle customer complaints proactively with timely resolution.

Commercial Performance

• Secure local adaptation of global and country directions to deliver on the business agenda, ensuring sustainability performance and resource alignment.
• Stay updated on current and upcoming trends in the market; conduct periodic competition surveys.
• Align the range and menu as per RSO direction, ensuring awareness and achievement of relevant KPIs.
• Analyze reports like stock reports and monthly KPIs, taking actions to improve performance.
• Responsible for monthly stock takes, maintaining stock par levels, purchasing, reordering, and stock rotation (FIFO).

Team Development

• Commit to the development and training of co-workers, ensuring they understand the IKEA Concept and their roles.
• Train co-workers in working with the Swedish and local range according to recipes.
• Empower, support, and coach co-workers on the job to improve performance and growth.
• Create an environment with a strong IKEA culture/values and appreciate diversity.
• Manage staff rosters, handle staffing problems, and coordinate with the senior team for training to increase productivity.

Operational Excellence

• Develop and manage the HACCP system and ensure IKEA Food Safety programs are implemented and followed.
• Perform random food safety checks and ensure all food incidents are reported to the Regional Service Office promptly.
• Ensure all equipment and machinery operate at high standards, securing frequent preventive maintenance.
• Implement, develop and monitor food safety and hygiene standards to ensure a safe environment for customers and co-workers.
• Direct the preparation, cooking, and presentation of culinary dishes while enforcing health and hygiene standards.

Business Strategy and Performance

• Work actively towards a high-performing IKEA store that attracts visitors, achieves sales growth, and maintains profitable operations.
• Collaborate with IFB Team Leader to enhance synergy between Food Service and Swedish Food Market.
• Ensure efficient organization of the business area relating to financial performance including gross profit, costs, and productivity levels.
• Organize planned and random product analyses and stay updated on food safety legislation.
• Ensure all IKEA Food co-workers are familiar with CASY incident reporting and emergency management procedures.

Skills Required