Job Description

Role Overview

We are seeking an experienced Key accounts Manager to manage end-to-end onboarding and ongoing account operations for outsourced employees under Employer of Record (EOR) and staffing solutions. This is a client-facing, operational role requiring strong coordination, hands-on experience in EOR operations, and the ability to work closely with HR, payroll, compliance, and immigration teams.

The ideal candidate will have at least one year of experience in end-to-end staff onboarding, employee lifecycle management, or HR operations, and will perform effectively in a fast-paced, deadline-driven environment.

Key Responsibilities

EOR Onboarding & Mobilization

Manage the complete onboarding lifecycle for EOR and staffing employees, from offer acceptance to offboarding Coordinate the collection, verification, and compliance of employee documentation Support visa and immigration processes related to employee mobilization by coordinating with internal teams and external authorities Collaborate with HR, payroll, legal, and immigration teams to ensure smooth and timely onboarding Track onboarding timelines and proactively identify and resolve any delays

Client & Account Management

Act as the primary point of contact for assigned EOR and staffing clients Support clients with EOR-related queries, including employment contracts, payroll cycles, benefits, and compliance matters Build and maintain strong client relationships through proactive communication and consistent service delivery Ensure adherence to agreed service-level agreements (SLAs)

Employee Management & Support

Serve as the main HR contact for outsourced employees under the EOR and staffing model Address employee queries related to contracts, payroll, leave, benefits, and company policies Support employee offboarding, contract extensions, and amendments Escalate complex employee relations issues to relevant internal stakeholders

Compliance & Documentation

Ensure EOR employment practices comply with local labor laws and client-specific requirements Maintain accurate and up-to-date employee records and onboarding documentation Support internal and external audits and compliance reviews when required

Coordination & Reporting

Coordinate with payroll teams to ensure timely and accurate salary processing Prepare onboarding status reports and account updates for internal teams and clients Identify process gaps and contribute to continuous improvement initiatives
Job Type: Full-time

Pay: From AED6,500.00 per month

Application Question(s):

What is your salary expectation? What is your Notice period?
Experience:

HR operations : 2 years (Required)
Language:

* Arabic (Required)