Job Description

Job Title: Key Account Manager - iGaming

Location:

Dubai or India (Indore candidates excluded)

Industry:

iGaming or Sportsbook

(Mandatory)

Experience:

3Years

Languages:

Fluent in English & Hindi

Availability:

Must be open to flexible hours and 24/7 availability if required

Relocation:

Willingness to relocate as per company requirements; accommodation, food, and contract terms will be provided by the company

Job Summary:

We are seeking a

results-driven and relationship-focused Key Account Manager

to oversee and grow a portfolio of high-value clients in the iGaming sector. The ideal candidate will have a strong background in managing iGaming and sportsbook brands, handling team performance, driving operational improvements, and building long-term client relationships. This role is ideal for someone who thrives in a fast-paced, data-driven environment and has a proven track record in brand growth and client satisfaction.

Key Responsibilities:

Manage and grow assigned iGaming accounts to ensure high engagement, retention, and satisfaction Serve as the main point of contact for key clients, offering support, insights, and strategic direction Analyze account performance data including deposits, withdrawals, and player activity to drive optimization Collaborate with internal departments (Marketing, Product, Support, Finance) to ensure smooth operations Track team performance, implement incentive structures, and monitor KPIs Deliver regular reports and strategic updates to internal stakeholders and clients Ensure compliance with regulatory standards and internal company policies Support the onboarding and training of team members Monitor market trends and competitors to stay ahead of the curve Negotiate and renew contracts as required

Requirements:

Proven experience in iGaming, with a strong understanding of sportsbook operations Previous experience managing iGaming brands and leading teams Familiarity with operational processes, reporting systems, and compliance requirements Strong administrative and coordination skills Data-driven approach with the ability to analyze and act on performance metrics Proficiency in CRM tools, Microsoft Office, and Google Workspace Excellent communication, negotiation, and relationship management skills Bachelor's degree in Business, Marketing, or a related field Fluent in English; Hindi is required. Other regional languages are a plus

Work Culture & Lifestyle Requirements:

No smoking or drinking permitted Must be willing to work flexible shifts, including availability during nights, weekends, and holidays if required Open to relocation to Dubai or other company-specified locations * Company will provide food, accommodation, and define all contract terms